Customer ReviewsforMcGrath Highway Chevrolet

THIS DEALERSHIP ADDS ON SO MANY ADDITIONAL FEES TO THE PRICE IT IS ABSOLUTELY RIDICULOUS. I EMAILED THE GM WITH MY CONCERNS AND HE DID NOT REPLY. IN ADDITION TO LICENSE, DOC AND FEES AND TAX WHICH I WAS PREPARED TO PAY, MIND YOU THERE IS A CAP ON DOC FEES IN ILLINOIS, THEY ALSO HAD LISTED ON THEIR PAPERWORK DIAMOND FUSION WINDSHIELD PROTECTION $499, DEALER PREP $499, UCI/SFETY $899 AND PROCESSING $1069. THEY ONLY DISCLOSED THIS AFTER!!! THEY RAN MY CREDIT! ONE STAR IS TOO MUCH SINCE I BELIEVE THIS IS AN UNETHICAL BUSINESS PRACTICE.

Hi Dawn, we apologize for your experience to have gone sour due to fees you saw added on. We are more than willing to sell you the vehicle at our online price plus tax title license and fees. Please let us know if you are still in the market.

Honestly, I am not even sure where to start. We test drove two vehicles and took one home. We decided it wasn't for us and exchanged it the next day. We drove the 2nd one and were told that everything worked as it should, it had a working DVD player, the air worked, etc. We told them repeatedly that we only wanted GAP insurance but they pushed it and even when we told them no. So we finally gave in and got the $4,500 insurance. We get the paperwork home and they changed the price of the car up $2000. On top of that, a week later we find that the DVD player AND the entire air unit doesn't work. Zero air conditioning. We call and were told we had to bring it in to look at then we would have to bring it back to have any parts fixed on it. Mind you we live an hour away. We had an ASE certified mechanic look at it and he said that our dealership warranty won't allow him to work on it but he could tell us that the door needs realigned and the DVD player needs a new screen, and someone had cut and capped the tubes going to the blowing motor for the air unit so they knew it was not working when they sold it to us because it would not have passed their 172 point inspection they advertise so much. So, we tell them all this and they tell us they have to call the extended warranty place but they shut them down and told them it was still under dealer warranty. Parents took it to get fixed for us due to us working and when it got home it was still not fixed so we had to take it back a second time to get fixed because they had said that they didn't hook up a few wires. They did pay for the air to get fixed, they did not adjust the door but put a new seal on which did not make a difference it still leaks water into the inside of the door and Rick told us well Chevys do that that's why they have holes in the door. Also, they would not cover the DVD player because it is not included in the bumper to bumper. So in total we spent $300 driving back and forth for their mistakes. Horrible

You did, in fact, contract on the first unit. When you reached out to us after you changed your mind and wanted to switch to the other Tahoe, we did use our exchange policy to get you into the other unit. Yes, anytime we sell a 7 year old unit with over 106,000 miles in this case or any unit out of warranty for that matter, we do HIGHLY recommend a service contract to make sure our clients have coverage in case of mechanical failure. As you finance the 7 year old Tahoe for an additional 6 years, we did recommend getting coverage. You were also aware of the $2000.00 as it was on the paperwork on the first Tahoe you contracted on and when we spoke of doing the exchange, you asked if it would be there as well and we said yes. Our service contracts ONLY allow ASE certified mechanics to work on our covered cars. When you told us the AC was out a week later, I reached out to you from my house as I was off that day, and made sure it was handled for you. The reason it took a couple of phone calls is that I was out of the office and I had to reach out to service and parts to make sure everyone was on the same page for you. I am sorry that you are still not satisfied after we switched cars for you and fixed your A/C. Please let me know if I may be of assistance to you in the future. Skip H***** General Manager McGrath Highway