ComplaintsforCounty Wide Landscaping, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
County Wide Landscapers is the company that plows the snow on my street, ****** Dr, in Mill Creek subdivision and is hired by the Mill Creek *** which is funded by my property tax dollars. On December 28, 20**, one of their snow plows rammed into my custom wooden mailbox at the curb in front of my house causing significant damage. I filed a $300 property damage police report #**-38936 with the **** County Sherriff who, incidentally, told me they get many similar calls about damaged mailboxes. The mailbox was broken into a few pieces and the driver had to literally stop the truck and physically put the parts back on my lawn and even propped up the mailbox back onto the frame to make it seem like nothing happened. The mailbox is now being held together with a bungy cord so I can still get the mail. It took some time to inquire with the Mill Creek *** about which company plows my street, but I got their contact information from them and started calling. They never pick up the phone and they never called me back after leaving numerous messages. Finally, 2 months later, after asking the *** to please call them on my behalf and make them call me back, I finally get a call from them and they totally denied ever causing the damage because none of their drivers reported the damage to their supervisor. In fact, they even tried to tell me they don't even plow my street even though I know they are contracted to do so. The man I spoke to was very rude. He could care less about the damage, even though I have a photo taken immediately after it happened. I asked why they haven't called me back after leaving several messages. He said they don't work for me, they work for the ***. I told him you actually do work for me because I pay taxes to the ***. After speaking with the Sherriff again, he noted the name of the contractor who plowed my street on the report as part of the investigation and said I should continue to ask them to repair, replace or reimburse me for the damage.Business response
02/27/2022
We are in fact contracted by the County *** to plow the street that this mailbox is on. Anytime a mailbox is damaged due to heavy snow rolling off of the plow hitting a mailbox in the past, we have informed the *** and never taken the mailbox away, nor have we been held responsible. The *** contacted us regarding this issue roughly 2 months after the incident which could have been caused by any other vehicles that drive up and down these streets. If in fact we had damaged this mailbox we would have known about it prior to the *** reaching out to us. We have also been informed during previous years that homeowners with wooden mailboxes are responsible for maintaining it which includes replacing rotted pieces that jeopardize the structural integrity of the structure.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.