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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 05/08/23, I visited Charlie Car Care for an oil change. The employee persistently pushed unnecessary services and recommended going to the shop next door for additional repairs. Both shops are owned by the same owner, indicating collusion. A week later, my car was still making a rumbling noise. I checked for oil and found it was missing oil. Employee admitted the car was leaking oil and urged me to go next door. Another mechanic confirmed no leaks, and Charlie Car Care didn't top of the oil as promised. The owner initially refused a refund and used scare tactics. I request a full refund of $71.00. Filed a complaint with Mobile 1 regarding deceptive practices.I went back to Charlie Car Care for a refund on 06/06/23. I spoke with the owner. ( individual mentioned he was the owner ) He mentioned to me he was not going to refund me because the oil was already in the car. I told him I was entitled to a refund according to the receipt due to faulty mechanic practices. I mentioned to the owner that it was illegal what they were doing trying to sell me services to another mechanic shop Both shops are owned by the same owner.The owner later proceeded to tell me that himself also worked on the car. Owner mentioned to me that the vehicle can burn the oil within weeks. Another issue is I believe the employee purposefully updated the mileage on the window sticker so I could go sooner than required. The shop has multiple negative reviews regarding expensive services.Business response
06/09/2023
Good morning, we have look into this complaint and found that we did inform the customer had oil leak and very low on oil prior to service. We did informed the customer, we own a mechanic shop next door and we can helped him with this issue but he declined services. Customer came back on 6/6/23 to inform ** about the issue but refused to let ** look at the car and all he wanted is a refund but not for ** to fix the issue or check that of course if we checked and found that we did something wrong we would help the customer
Thank you so much
*****************************
Charlie Car Care
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Contact Information
826 E Chicago St
Elgin, IL 60120-6819
Business hours
Today,8:00 AM - 7:00 PM
MMonday | 8:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.