133 Customer Reviews
Review from Bud K
5 stars08/26/2024
The technician explained what he was going to do. He answered all my questions.I could see he likes working for Kustom Heating and Cooling.Review from Kevin T
5 stars08/14/2024
Kustom has been maintaining my heating and cooling systems for years. Simply the best!
Kustom Heating and Cooling of Chicagoland Inc Response
08/23/2024
*****, thank you for taking the time to give us a 5 star review. It means so much to us here at Kustom. We thank you for your continued business over the years and look forward to seeing you soon! Thank you!Review from James G
5 stars08/06/2024
***** came today for our regular scheduled maintenance as past of our plan with Kustom. He was prompt, thorough, professional and extremely helpful. This has been our best experience so far with Kustom and we would love to have ***** back for service in the future.Kustom Heating and Cooling of Chicagoland Inc Response
08/23/2024
*****, thank you for taking the time to give us a 5 star review and the kind words about *****. It means so much to us here at Kustom. We thank you for your continued business over the years and look forward to seeing you soon! Thank you!Review from Stylin19 .
5 stars08/01/2024
A "we can do that" attitude from Kustom. In this heat spurt, they had the resources to help. Kudos to ************ .. was to be there between 3-5. He was there a tad after 2. He went right to work. ***************** boom...less than a hour ..cooling once again.Kustom Heating and Cooling of Chicagoland Inc Response
08/23/2024
***, thank you for the 5-star review and the kind words about ****. We are so happy that we exceeded your expectations. Thank you for your business.Review from LINDA S
5 stars07/31/2024
Kustom Heating is wonderful to work with. I have them on maintenance contract for my two homes and my office. They are always professional, on time, very considerate and throughout! I highly recommend Kustom Heating.Kustom Heating and Cooling of Chicagoland Inc Response
08/23/2024
*****, thank you for taking the time to give us a 5 star review. It means so much to us here at Kustom. We thank you for your continued business over the years and look forward to seeing you soon! Thank you!Review from Gisela Z
5 stars07/29/2024
**** gave our furnace and AC an excellent service. He provided detailed explanation on what the preventative maintenances required and even took the time to allow our small barking dogs to get used to him. He did a thorough cleaning of our unit and was friendly and thoughtful of my parents being at home. Very professional, good mannered and friendly service as it is custom for Kustom!Kustom Heating and Cooling of Chicagoland Inc Response
07/30/2024
******, thank you for the 5-star review and the compliments on the service you received. We appreciate your business.Review from Rodney S
5 stars07/09/2024
A+ service, on time and completed a new furnace and heat pump air conditioner in just over 4 hours!. Very efficient and neat. Highly recommend!Kustom Heating and Cooling of Chicagoland Inc Response
07/12/2024
******, thank you for taking the time to give us a 5 star review. It means so much to us here at Kustom. We thank you for your continued business and look forward to seeing you soon! Thank you!Review from Thomas S
5 stars07/02/2024
Total satisfaction. The repairman responded in a very timely fashion. He was very knowledgeable and found the problem and fixed it. And then he explained what to do to avoid the problem in the future. The service was very reasonably priced.Kustom Heating and Cooling of Chicagoland Inc Response
07/03/2024
******, thank you for the 5-star review and the compliments on the service you received. We appreciate your business.Review from John D
5 stars06/24/2024
Just got our AC repaired by the most kind soul who showed up on time, worked in the heat until he found the problem - which was not a common one, fixed it, and charged a very fair price for his work and time.Kustom Heating and Cooling of Chicagoland Inc Response
07/03/2024
****, thank you for the 5-star review and the kind words about ****. We are so happy that we exceeded your expectations. Thank you for your business.Review from John V.
5 stars05/23/2024
I just had my 6 month checkup for my furnace - AC unit. Kustom's technician, ****, was very business like, thorough, and organized. He explained all he had done very well and I am confident that our unit will be in fine tune.Kustom Heating and Cooling of Chicagoland Inc Response
07/03/2024
****, thank you for the 5-star review and continued business. We greatly appreciate it here at Kustom!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.