![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAmerican Industrial Direct
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order and the items were back ordered so I canceled the order. I tried to get a refund but was told their PayPal was not working. I gave them my bank account information for a refund and was told my name was taken off of the list for refunds. I have called several times to discuss the situation and was told by an employee that she was retiring and didnt care.Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got scammed into purchasing products from you that I could have got cheaper on Amazon because I was given false information and/or your website is malfunctioning allowing people to order products you don't have available to sell.Initial Complaint
04/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I place order on line 2/23/2022 with order number ****** I was told item was on back order due in ,at 3/25/2022, I call in and I was told due in on 4/15/2022,I call in again and was told now due in at 5/15/2022.This item is a rolling work table price at ****** and they have the same table price at now ****** this table I can order and get, they are not honoring my order and pushing the due date to the next month. they should not be allowed to do this.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.