ComplaintsforProvident Restoration, Inc.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Provident Restorations of *****, ** Reneged on their roofing contract last spring. ****** (Owner) has BLOCKED my cell #. There is still MOLD in my bedroom, which he contracted + knew about in advance of taking this job + signing the contract w/me (homeowner); Provident (******); Freddys State ************************* Rep (who was Supposedly) representing me + my financial interests).Quite a bit of work that he contracted 2 do was NEVER COMPLETED. Obviously, he has blocked any possible communication w/me; so I have NO RECOURSE BUT 2 REPORT HIM + PROVIDENT RESTORATIONS 2 U, The B.B.B.In addition, he had a partner in crime, named *******, who also did his best 2 take advantage of me! OK; then WHY did ******************** CANCEL both my very long-term ********************************* As Soon As They Possibly Were Able!The following is NOT YET COMPLETED: 1. NEVER REMEDIATED Very Extensive Mold on My Bedroom Ceiling, Closet + Wallsrendering this room COMPLETELY UNUSABLE 4 the Last Several Months!! 2. NEVER REPAIRED the Overhead Kitchen Light Area that Leaked All Sorts of Water, Ice, etc., Into My Kitchen Sinks, etc. ALL WINTER LONG. 3. NEVER REPAIRED/REPLACED the Rotten Wood as described by his employee (*****) on my back porchall 8 steps + the accompanying wooden areas. Specifically, he only REPLACED ONE(1) wooden banisternot BOTH, as ****** agreed 2 doORIGINALLY!! 4. AS I AM A SENIOR DISABLED FEMALE (LIVING ALONE), going up + down the back steps WITHOUT BOTH BANISTERS TERRIFIES MEEspecially As Winter Comes Very Soon. 4. ALL ****** did was leave the unused roof shingles on the front apron of my garage. He, *******, **** + his crew walked away + that was it! 5. Do I find this behavior appropriate 4 an outfit, who advertises his *** as a B.B.B. Member? 6. ANYTHING u can dob2 help me will be Very Much Appreciated! Thank you very much!! ************************* of ***********, ** @ ************: <*************************>.

  

  Business response

  10/23/2022

  We have had numerous attempts to reach out to ***** for a long time now. Nobody has her blocked I don't know where she gets that idea when she has not contacted me as she has my direct number. She just reached out to **** about 2 weeks ago and I returned a call and left a voice mail on the ********** number. Not once have we heard back from *****. We started her roof and noticed we had to replace all of the plywood on roof surface as it was rotten. We changed all the necessary wood and informed her that her insurance company would not cover the rotten wood and she would be responsible for that charge. ***** then got upset with us and said she didn't have no money to pay us because she was living on a fixed income. Knowing her situation and after talking to her we tried helping ***** out still and told her we can use some money from other things on her claim to cover the cost of the plywood replacement. We made appointments to stop by and do the repairs but everytime we had something scheduled ***** was rescheduling last minute. Our last attempt last month ***** told us to be there in the morning, when we showed up she told she was still in bed and said she was tired and if we could just come back after 5. We were always trying to accommodate her schedule compromising time with our families to work at different time schedules for her when we would normally start first thing in the morning. ***** was not opening the door when we came back at 5 and then I called her and reached out to her and left a voice mail asking her to call me back to reschedule the build date. ***** never got back to me and is now accusing me of things that are not true when all we ever did was try to help her. She has not called nor text me like she normally would and has not responded to any of my calls she called **** a couple weeks ago and that was the last time she reached out to anyone she didn't return my call right after. ***** also wants me to just fix random things in her house that are damaged that had nothing to do with our contract we had. I even tried to help with things like the ******** and then she points out other damages as if she just wants me to fix that as well. I have been very kind and generous to ***** even helping her out around the house throwing out trash, cleaning up things, etc. I am shocked that ***** would file a complaint when we have been nothing but curtiousto her and have tried to just help throughout this whole process of working with her.

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