ComplaintsforAlletextbooks.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order with alletextbooks.com on January 11, 2023, (Order # *****) for 11 Start with Why: How Great Leaders Inspire Everyone to Take Action eBook (eTextISBN # *************) and have not yet received anything. There website also states "All ebooks are guaranteed to be sent to customers email address within 24 hours after paid, usually can download immediately after paid. Customers can email us for urgent order, we will reply ASAP.If you dont receive the download link or have trouble when download file, please contact us at our Email address: ******************************** we would send you an alternate download link as soon as possible." I've sent them an email asking for a a link and a refund and I have not yet heard back from them. I tried calling them at the number they provided on my receipt and website and it's been disconnected. I tried sending an email through their website and I keep getting an error.Initial Complaint
03/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The date of purchase was on 16 of January 2022 for a payment?of $27.00. The website advertising of 'instant' emailing of an ebook of?******** JavaScript and jQuery (4th Edition) eBook (the purchase order #*****). The business, allEtextbooks.com, has not responded to any emails, and the phone number on the website's contact us page is not in service (has the automated message play instead). I would like to get a refund of $27.00 from the business.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.