ComplaintsforArtie's Towing
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went in talked to owner art,we discussed i wanted floor pan and 2 piston disc brake conversion new brake lines and master cylinder done. I left with understanding dual piston brake were going to be installed. We agreed on how much money was needed.He even commented"that way you'll be completely done with brake system". When i got car back he did single piston brakes, not what we agreed on and didn't do all the brake lines or master cylinder. When i confronted him he said it wasnt in my budget, which it's not what he said earlier..when we met he said it was. In any case i would of paid more for double pistons if that was the case.The brakes where not done correctly with the brake pedal down, it wouldn't hold the cars weight on an incline. It was dangerous to drive on the steet.They didn't refill differintial with oil, so when i drove it the differential was completely damaged. Had to tow car 150.00$,differential had to be rebuilt 2337.40$ had to pay mechanic ******* to remove and install new one.I gave him receipt for work. He said he could of done work himself,I didn't want him to work on car after that experience. He wants to only pay 700.00$ it was his fault for the damage done.i paid ******* in good faith,i should not pay for his mistakes.Initial Complaint
11/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
1/1/2021 they were paid by AAA to tow my car. Because the driver did not know how to start my car, which was unlocked with the keys in the glove box. The driver did not have the equipment needed to prevent dragging the tires across the front of my driveway, Now I have 30 long skid markers I can not remove in front of my driveway. I asked ***** who refused to provide his last name, at Arties for an apology, or to refund my money or have the skid marks removed. **** became indignant and said Arties did nothing wrong. That Arties is a towing company and they were successful in towing my car. The marks were my problem not his. He refused to apologize. So now I am requesting a full refund to AAA because of **** not taking any responsibility for the incident and trouble it caused. Its a matter of principle.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.