ComplaintsforMy Custom Heart
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
At 6:20 am on February 9, I placed a $146.22 order that I have been trying to cancel since I placed it and I have yet heard back. My girlfriend broke up with me and I want my refund, I dont have that much money to be playing with this amount and I would appreciate it if someone could help me. The order # is *****.Business response
02/26/2024
Hello,
Please note this customer's order (Order #*****) was cancelled and refunded on February 10th. The customer received a full refund on their purchase.Initial Complaint
01/29/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
So on early morning on January 27th I ordered a order from your site and was told I had a billing issue I emailed and its been 2 days since my order I still am missing my money, I havnt heard anything back from support and my order says it wont be delivered I entered the incorrect billing address for my card and I thought it would be a simple fix but apparently they are willing to just take my money and not send me my product my order was a little over 260 dollars I will take legal action if nothing is done I dont want a discount code I want my order sent to the address I set for the shipping because its correct my shipping address was incorrect on accident please help me resolve this as its extremely frustrating within the photos Ive attached you will see all of my ******* order number what I ordered full price the deliver address and I also included a photo of my bank statement to show my money is missing
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.