![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPrecision Stone Design
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My install date was Oct 7th and ever since Oct 9th I have been making calls to get a new back splash installed and rectified The installer said those were fissures they are not fissures they are cracks from installation in the backsplash. At first ***** said they had to purchase another slab for my back splash , 3 weeks ago ***** said she would be calling me for a install date and ***** said she would like to have this done by Thanksgiving and she never called I have made several calls and left messages with the receptionist who answered my phone calls she said ***** is busy with a customer and I will leave a message with her to have her call you back, I have never received any more calls from ***** and I even left a message on the big bosses phone ****** and I still never received a call, I would like to have this damaged backsplash (damaged by your installers) replaced . I would also like to include a video ******************************************* this video will show you the sound of a crack makes and that it is not a fissure , if you copy and paste the video you can see the video.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.