ComplaintsforBright Light Medical Imaging, S.C.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 10, 2022, I had an *** done at Bright Light Medical Imaging in ******* **. I became a first-time customer because I was researching less expensive ***s. I was quoted $450 cash, and because I needed w/without contrast it would be more, around $550. Over a few calls, I talked to a few reps who confirmed that price. I found it competitive with other facilities. I chose Bright Light because it had an availability that week, I decided to drive far - 45 mins out there. Basically, I ONLY WENT THERE FOR THE CASH PRICE. Close to the appointment, I was asked for more information, doctor and insurance stuff. At no point did I say that I wanted to pay via insurance. Since offices have their own information-gathering policies, I obliged. She said she would check to make sure that I was clear for the exam, which I took to mean that she would check with the doctor for approval. Because I am claustrophobic, I took a relaxant prior to the *** and was driven by a family member. I was feeling loopy, compliant and not my normal self. When I went to pay with my card, the person at the desk said , arent you paying with insurance? In the moment, I was under the influence of a prescribed drug and was confused and nervous. I said, Uh.. ok."Then, in the mail, I received a bill for $1500, almost 3x the price! I was stunned, angry and felt duped. They billed my insurance $2000 for a $550 charge. HOW IS THAT EVEN LEGAL?I was furious but stayed calm and called them. The rep in the ****************** bickered with me for 15 mins and basically called me a liar, saying a misunderstanding was not possible. SO RUDE!!!!I sent a letter about the situation and a check of $650, more than I expected it to be. My letter was ignored. They've been sending me debt collector warnings since. I have called and written. I refuse to pay more than agreed. I was clear about why I was going there and I was under the influence of a drug when they asked me to pay using insurance.

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