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Find a Location

Monster Moving, LLC has 1 locations, listed below.

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    Business ProfileforMonster Moving, LLC

    Moving Companies

    Additional business information

    Advertising Review:

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

      

    On 6/22/2022, BBB contacted Monster Moving, LLC regarding their claims on the website and requested they provide substantiate to meet BBB Code of Advertising.

     

    The business advertised the following on their [website/print ad/radio ad/commercial]:

      

      • “Our company is fully licensed, bonded, and insured with a stellar safety record!”
      • “Why Choose Us? Fully Licensed & Insured”

     

    The BBB was unable to located an active license with the Illinois Commerce Commission and Federal Motor Carrier Safety Administration. We requested licensing information from the business.

     

    BBB Code of Advertising states (in part):

     

     1. Basic Principles of the Code

    • 1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
      1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
      1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
      1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

       

    As of 7/19/2022, business has not responded to BBB emails or provided substantiation. 

     

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2759 Old Higgins Rd, Elk Grove Village, IL 60007-6422
    BBB File Opened:
    7/30/2020
    Years in Business:
    4
    Business Started:
    8/22/2019
    Business Incorporated:
    8/27/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Natalie Walker, Business Manager
    • Ms. Jennifer Richardson, President
    Contact Information

    Principal

    • Mr. Natalie Walker, Business Manager
    • Ms. Jennifer Richardson, President

    Customer Contact

    • Mr. Natalie Walker, Business Manager
    • Ms. Jennifer Richardson, President

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I would like to express my frustration and concern with my previous move from ********** to *******, *****. My move date was ***** 23,2021.I received my items May 18, 2021 at an late hour 5:45pm to be exact. The gentleman from New York put my items on an 18 ******* which made no sense because I did not have that much stuff. According to my contract it cost 60 cents per cubic feet to move my items to a shuttle. He charged me ****** which also made no sense because .60 times 875 cubic feet is ******. He also made me walk to the bank for ***** and would not unloads my items.He also complained and kept asking where screws were for items I did not pack.To add insult to injury. My items are damaged that were packed my Monster moving. Two of my shelves are completely broken. Two of my mirrors are broken. All four of my chandeliers are broken, my fire place is broken, my vanity is broken and all of the glass in one of fragile boxes is broken My dresser is scratched and has damage my mattress that I spent a lot of money on is ripped on every corner and when the gentleman put my bed together he couldnt find the screws so Im guessing they are lost causing my boxspring and mattress to fall through last night while I was sleeping. He also got an attitude when he had to put my kitchen table together as if I was inconveniencing him. To say the least this was an horrific experience and I would like some compensation for it.Update!!!!With everything that this company damaged they have only offered me *****, and I still havent received the ***** check 6 months later. They should be giving me ****** thats what it cost me to re-buy everything.Update!!!!1/6/21 Still no check. Ive called and was hung up on. I moved in ***** I should have the check by now.Update they sent me a Zelle for ***** at the bottom of the settlement I stated this will go away. I just want ******0 for the items I re-bought. I will keep filling a claim until I am rewarded what I spent.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Georgianna Z.

    1 star

    08/14/2021

    Unprofessional bait and switch. Much damage and breakage. Sub contract awful trucks and took almost a month. Only offered a few pennies for repairs that will cost over a thousand. Did not offer to send people to do repairs or look at it. Gave them $13,000 dollars for the worst moving experience,compared to many done with military where the movers took responsibility.

    Local BBB

    BBB of Chicago & Northern Illinois

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