ComplaintsforWorld's Best Movers, Inc.

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 25th, 2023, I booked World's Best Movers for my move, The team leader was intimidating and unprofessional. Several of my items were damaged. I reached out to the dispatcher in regard to this and was told they would reimburse me $100 of an over $1,000 move. The team leader tried to charge me extra for items I was told were not an extra charge, such as wrapping tv's in blankets and moving a treadmill. He said there was an additional ***** per tv, and an extra 100 for my treadmill, which I did notify the person I booked the move with and was never told there was an extra charge. He proceeded to tell me that he would discount items at the end of the move if I took care of him and his team, asking for a gratuity of 100- 200 per mover. I was honestly afraid of this man, he was very insistent on the tip. I did contact the person I booked the moved with, ***********************, he said what they were doing was wrong and at the end of the move before they left, he would have a conversation with them to see what was happening. He did not pick up the phone nor respond to any voicemails when I tried to reach him before they left. The team leader stood there when I explained I only had 50 for each of them and asked me to venmo him the rest.. Given that I was alone and afraid of this man I did. I also realized they broke my living room table, but when I brought it to their attention was told, these things happen and there was nothing they could do. They taped it with packing tape and colored it in with a marker. I also noticed they damaged a bed frame and broke off the back of a dresser which they taped back on with packing tape. I have filed a claim and have gotten no response whatsoever. I did receive a call from the team leader the next day asking me what my problem was. I asked him not to call me anymore and hung up on him. At this point I feel I deserve some restitution and am not getting any response. I feel I was intimidated by the movers and forced into paying them a tip they did not deserve. Please help

  Business response

  06/22/2023

  Customer was compensated for all damages. She is now happy with the services.

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday, January 28th, 2023, our personal belongings were moved to a house in *******. The movers were timely and moved the property swiftly however upon Xfinity coming to install the cable, it was discovered that my ** 65 inch TV screen was cracked. The television will show anything, just multi-colored lines. My husband and I have since purchased a new television. I contacted the supervisor of the moving crew and got no results from him. He told me I could file a claim which would add up to $28 for a $600 television less than 2 years old. I emailed the manager at the company and got no response via email or phone. Again, I called to file a claim and left a voicemail and to date no one has returned my call. There is no claim form on the company's website as well. This is unacceptable and as at the end of the move, we did not know it was necessary to pull in every electrical item that was moved to ensure no damage. Also, the crew leader targeted a tip during the move and yet it seems so undeserving now that we cannot even get a response back from the company. There has to be more than a $26 compensation for the damage of my property. I have photographs of the product.

  Business response

  02/27/2023

  Worlds **************** has a policy to do everything within our ability to limit damages. We provide multiple packing options. For televisions, we always highly recommend full professional packing. This would include us providing a ** box and any materials needed to make sure the television was transported securely. This service was declined by ******************* and opted for the free service of packing the ** with moving pads. Moving pads are also very effective against scratches and dirt. No evidence of damage, by the movers or otherwise, was discovered by *********;or our team. **** signed off on the deliveryinspection paperwork and tipped the movers for a job well done. 
  We include basic liability protection coverage for all of our customers. ***************** signed and agreed to this coverage on the day she booked with us and again on the day the movers arrived. ***** signed and declined the option to purchase additional/full value insurance. 
  In the rare occurrence there is damaged items we have a very straight forward claims process. **** went through that process a couple weeks after the move took place and was not happy with the outcome. We were happy to continue to stay in communication to see what else could be done. However, a few factors are inhibiting our options; There is no evidence that our movers were the ones to damage the television, there is no external damage, the internal damage to the television was discovered after a separate 3rd party came in contact with the television, and our insurance does not cover internal electronic damage.
  We understand that this is a frustrating experience and we wish there was more we could do monetarily. Everyone in our customer service and management department is aware of this situation. ***** can contact our customer service department at ************** and we will talk through our final options. Considering the move has already taken place and the insurance details were agreed to, we legally cannot increase the amount of reimbursement our insurance offers.  We may be able to compensate for the inconvenience. 
  

  Customer response

  02/27/2023

   
  Complaint: 19500424
  
  I am rejecting this response because: They are dishonest and back peddling because I was not afforded an opportunity to speak with the owner/manager whoever about this incident.  I will continue to write the necessary review to divert any moving services from this business.  They are not responsible and as I stated how could I know that one television was broken if I had no need to plug it up because there was no cable service installed in our home.  A disappointment and poor customer relations by your company.  Shame on you and the staff that you employ as well.  In the end, it's all about the money and the careful service that should have been rendered. The driver constantly dropping hints about TIPS and we end up with a destroyed television. It was transported in their moving van not in our personal vehicles so how could we have broken it.  I have the receipt for the old purchase and a receipt for the new television that we purchased to replace the broken set.  By the way, we need complained about the fact that the driver took our cable cords home on the truck.  I am just saying.  *********** will reap what they sow. I will also be filing a complaint with the ******** ************************* regarding the business.  Let's dig a little deeper into licenses, permits and so on. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  09/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used ******************** Services on September 1, 2022. I had them move me from ******* to **********. The Movers showed up late. They assessed the move and requested that I sign paperwork ( Fees and insurance). At the end, I noticed one of my two Televisions were missing. 55" ******* and Roku device. I discussed this issues with the head mover. We both acknowledged the Televisions were moved from the apartment. I last saw the television in the apartment foyer. The mover stated he last saw the television in the hall. The mover went on to explain they left the televisions and pictures for last to avoid damage to the delicate items. Myself and the head mover then checked the truck, no television. Before we left the apartment the head mover had me check the apartment to make sure everything was out. And I did. The head mover also commented that he did not see the television left in the apartment at that time. The head mover stated the television was left at the apartment. I went back to the apartment that night and the television was not there. I called World's best mover's Twice Tuesday 9/6/22 and left 2 messages. I received a call back from ***** of ******************** on Wednesday 9/7/22, who stated the mover's do not know where the television is and they are not replacing the television. The mover's reported to ***** the television was left at the apartment. ***** also stated the mover's told her the same sequence of events as I did. ***** ended the call stating she will talk with the movers once again. I called World's best mover's 9/9/22. I spoke with ***** once again. ***** stated she spoke with the mover's and stated the television was left at the apartment. And she was adamant stating," We ain't replacing your television, go ahead and write a review". ***** also stated the television weighed 20 to 30 pounds I should have moved it. I informed her I was a senior citizen. She stated, "I dont know that". It was a very crazy conversations.

  Business response

  10/03/2022

  We at World's Best Movers apologize that we were running behind schedule the day of your move. As it is a part of the mover's job each and every customer is requested to sign the paperwork (contract). In the contract we want to make sure that you are aware to the (fees and insurance) every customer is atomically given the basic insurance, which is free with your move, you also have the option to purchase additional insurance that is full coverage. Yes, you did discuss with the head mover at the drop off location that a television was missing. The head mover explained that they only moved one curve television, and the other television was left behind due to them thinking it belonged to the other person living there. To insure you they did not move or have the television you and the head mover went to inspect the truck to double check and make sure nothing was left behind. At that point everyone agreed the truck was empty and the television was left behind at the pickup address. 

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dates: June 23 - July 18 Amount Paid: $14,952.40 ******************************** move from ******** to **********, inclusive of packing, containers, moving the goods, delivering the goods and upon delivery, reassembling items that were disassembled at pickup.Dispute: Damages, failure to provide the committed services, extortion by holding our belongings hostage. Has the business tried to resolve the problem: No Order number: ********* Worlds Best Movers exceeded the agreed-upon contract to move our family by 141%, extorting us for money, threatening not to deliver our belongings. We were required to pay with cash, Venmo or money order, so we would be unable to dispute the charge (ie. credit card). They overcharged us by $3,000 when 75% our belongings were on the moving truck due to having "too much stuff," however we had a detailed inventory from which the estimate was created. However, the same size truck delivered our goods, and they had so much room that another home delivery was utilized in the same truck before ours. Worlds Best Movers haphazardly packed our goods in boxes without any sort of organization, care, or concern for damage. As a result, we incurred over $20,000 in damage to our home. Tables dented, electronics destroyed, couch cushions covered in grease, dishes crushed, art frames broken, etc. Worlds Best Movers not only did not put any caution or care in packing our goods, they manner in which they handled our home goods was outright malicious. Throughout the move, ******, the dispatcher and assumed team leader, avoided providing delivery date details (pushing me off when requesting information), and attempted to extort $6,000 from us. He threatened not to delivery our goods when they arrived unless we paid him $6k extra in cash or money order. The delivery took place 16 business days after the move started. Due to the illegal actions by ****** and Worlds Best Movers, late delivery and damages, we request a full refund: $14,952.40.

  Business response

  08/22/2022

  We at World's Best Movers apologize and wanted to let you know we were not keeping your items hostage; your belongings were safe at our wearhouse  location at ************ st which any and every of our customers are more than welcome. When moving out of state there is a delivery spread of **** business days. We are sorry we were a day late as things do happen. We update our customers once we are loading your items into the truck to make you aware your items are on its way, and we also call once we are 24 hours away to make sure someone is home. You purchased full coverage insurance with **************** they have your claim, and we submitted your file, so they have all the information they need. At this point it is out of your hands, and you will need to contact ****************. 

  Customer response

  08/27/2022

   
  Complaint: 17667967
  
  I am rejecting this response because: you are ignoring the claim and provided an unsatisfactory and boilerplate answer.Wolds Best Movers strong armed and extorted money from me, threatening not to continue packing and moving our goods once the truck was  75% full (breaking the law set forth by the ******* threatening not to deliver once the truck had arrived unless I paid you cash, amounts above and beyond the contracted rate, and you broke over $21k worth of goods. 
  
  Sincerely,
  
  *************************

  Business response

  09/02/2022

  Not sure why you are rejecting the response, but we are not ignoring the claim. Your claim is now with **************** which again we sent them all the information they needed and requested. Before you even decide to book your move, we make our customers aware at the drop off/ delivery you must pay either a Postal Money Order (PMO) or Cash. Again, which you also agreed to in your contract and signed right underneath. We are sorry if you felt threats were made because you did not understand the contract you agreed to. Our employees are also well aware those are the only two forms of payment that we except at the time of delivery. This is our first time ever having a complaint for over 21k, for someone that was pushing to have full coverage insurance seem like an insurance scam.  

  Customer response

  09/06/2022

   
  Complaint: 17667967
  
  I am rejecting this response because:

  
  

  Worlds Best Movers continues to skirt responsibility and deflect from the horrendous moving experience. The issue Ive illustrated is clearly not with the payment method - this is beside the point and deflecting from the real issues. 

  
  

  Considering the egregious business practice, ignorance of the actual complaint, and unwillingness to respond in good faith, I am rejecting this response. 

  
  

  There was outstanding damage done to our belongings, which has been confirmed by anyone who has seen our house post-move, as well as with *************** insurance. There are no issues of insurance scam here, rather than a family that hoped to have full coverage for an interstate move. Thankfully we did insure the move, as Worlds Best Movers took no precautions to keep our belongings safe throughout the process, resulting in over $21k worth of damage. 

  
  

  Additionally, Worlds Best Movers attempted to extort money throughout the process, and I have phone records and text messages to support this. The cost of the move, which was signed and agreed to, was $10.5k. The replied attachment was the updated estimate I was forced to sign after 75% of our belongings were on the truck. We had no choice, but to agree to an additional $3,500. Throughout the move, ****** tried to extort $6k of cash, or our items would not be delivered. 

  
  

  Increasing the cost, after inspecting the goods and packing the majority breaks the regulations set forth by the ****** as (i), (ii), nor (iii) were met during our process below. Worlds Best Movers loaded the majority of our things and then used the leverage they had based on our situation to overcharge us for the shipment. 

  375.403 If it appears an individual shipper has tendered additional household goods or requires additional services not identified in the binding estimate, you are not required to honor the estimate. If an agreement cannot be reached as to the price or service requirements for the additional goods or services, you are not required to service the shipment. However, if you do service the shipment, before loading the shipment you must do one of the following three things: 

  (i) Reaffirm your binding estimate. 

  (ii) Prepare a new binding estimate prior to loading. The new estimate must be signed by the individual shipper. You should maintain a record of the date, time, and manner that the new estimate was prepared. 

  (iii) Agree with the individual shipper, in writing, that both of you will consider the original binding estimate as a non-binding estimate subject to 375.405.

  
  

  Based on the ****** our goods were to be relinquished after arrival in ********** for the maximum amount to be collected of $1,570.50, which is a total of $11,627.55, 110% of the estimate. Instead, we were charged an additional $3,324.85 to release our belongings. This did not include a restated estimate of charges, prorated estimate, etc. This was an arbitrary amount that Worlds Best Movers required us to pay before delivering our belongings. 

  375.407 (a) If an individual shipper pays you up to 110 percent of the non-binding estimate on a collect-on-delivery shipment (or, in the case of a partial delivery, a prorated percentage of the non-binding estimate as set forth in paragraph (c) of this section), you must relinquish possession of the shipment at the time of delivery. 

  
  Lastly, Ive submitted to Worlds Best Movers my claim for the required ******************* of $0.60/lb. for the damaged goods, and am still awaiting response to the claim sent directly to Worlds Best Movers on July 29, 2022, which was delivered on August 2, 2022. I am still awaiting the receipt acknowledgement, which was due by August 29, 2022, according to the FMCSA (Your Rights and Responsibilities When You Move brochure).
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Invoice #********* May 13, 2022 Total Paid: ******* Review submitted details primary issues. They did not fulfill the contract. They were unprofessional multiple times, were unresponsive most of the time, required me to chase them down for days at a time in order to find out that they were not going to deliver as promised, and while I was told I would be compensated for the issue the only resolution they provided was $100 off. They have also failed to call me back since the delivery to address any of the issues at the time of delivery including breakage, missing items, and furniture left in unsafe conditions. I'm looking for compensation and for other potential customers to be warned about the risk they're taking by having mine and others' experiences reflected in their BBB rating (currently an A which seems highly inaccurate).

  Business response

  08/02/2022

  *******, we do apologize if you feel we were unprofessional to you. We did keep you updated on your delivery when it was time so that way you were prepared. Unfortunately, yes, we were late, and we did give you $100 off your move. We do call all customers as soon as we are loading the truck and 24hr before arriving. We are also sorry for not being able to call you more then you wanted. As for your missing items at the time of delivery the movers do call out numbers of each item which you go over with them and cross it off your inventory list. You signed and agreed that you had all your items, and the trucks was empty by the end of the move. We also check the truck when they arrive back from any job and the truck was empty. **************** was not informed by you about any damages that might have happened. Again, we do apologize 

  Customer response

  08/03/2022

  
  Complaint: 17580345

  I am rejecting this response because:

  It is factually incorrect on multiple counts.

  * I did not sign that all of my items arrived. I told the mover that it was not true and wrote a note on the contract instead about the missing inventory tags, broken items, etc.

  * I did call both customer service and the only direct number I had to report the issues with delivery, tried multiple times without reaching anyone and ask for a call back, and I never received any reply until this BBB response. 

  * I was not notified 24 hours in advance of the delivery. Despite this, I rearranged my plans to be home, and the delivery driver never showed up during the window we agreed to and only called me after the end of the window. 
  
  The $100 discount is laughable, and it cost me more than that simply in time spent tracking them down when they failed to respond to multiple reach outs or call me back as promised. 

  The complete lack of accountability and outright falsehoods make it clear that there is no effort to remediate or improve in the future. 

  
  Sincerely,
   
  *******************************

  Business response

  08/22/2022

  We at World's Best Movers apologize if you feel that we were unprofessional and / or unresponsive to you. It was not our intention to make you feel as we were trying to ignore you. We did take $100 of your move for the inconvenience. We also apologize that some boxes were smashed but customers have to understand that when loading/unloading at our wearhouse then reloading and unloading again boxes do tend to smash, tear or rip. We did not purposely smash your boxes. Issue like this we are learning from so we can improve for our future customers and to better our business.  

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reserved a move weeks in advance and paid a $20 deposit. They called the night before confirming. About an hour before they were supposed to arrive on the day of the move, 9/4/21, they called and cancelled. My move was the last move of the day ahead of a holiday weekend. They said the truck broke down. They said they would refund my deposit, but did not. After not receiving the refund, I called and left a message and no one returned the call. I called again a week later and talked to ***** asking for my refund, which he said he would do, but after waiting 3 weeks, still have not received it.

  Business response

  11/22/2021

  We had sent out the check to you few weeks ago. We haven't heard from you in while till we got this BBB review. We are sorry that you haven't received your refund.

  Customer response

  11/23/2021

   
  Complaint: 16158878
  
  I am rejecting this response because: ***** at the World's Best Movers just tried to blackmail me.  He called and said he'd refund the deposit if I removed my complaint from the BBB website first.  This isn't OK.   
  
  Sincerely,
  
  *********************************

  Business response

  12/08/2021

  Case #: 16158878

  Consumer Info: **********************************

   Our truck had broken down the day of her move. We offer to reschedule her move. *********************** refused the offer she asks her deposit of $20 back which is non-refundable. We agree to send her a check in the mail for $20 for canceling her move on Oct. 25, 2021. We had sent out the check day later. We have no control of the postal system. We are sorry that she hasn't received her check in the mail. We never blackmail her. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩