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ComplaintsforHot Nails Elk Grove Villages
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have started at this place with ********* (a nail tech )due to my schedule at work and her schedule I switched to sky which I have stayed with until he left after Christmas 2021 .I then made an alignment with the owner and realized how bad she was .it seems she couldnt get my nails right and kept messing up which I kept dismissing .at one occasion they were so bad that I had to confront her about it but I did it tacky fully in a message so I would in front of costumers ..she apologized and claimed she was stressed to the maxed and that I could go back and she will fix them ,instead .when I went back she charged me the full amount of a nail set I suggested that I could switch and she said flat out No and that she would try doing better but this never happened. I called to make an appointment with the nail lady *** had in the beginning and I got a pause by the receptionist saying that she had no appointments at all for next week .I suggested the week after and the answer was the same . I then asked when there would be the next availability And the answer was I can give you ********** number and you can talk to her So I did .********* messenger me back some time after saying she couldnt take me at all due to her going to school now ..imagine my surprise !!!! I knew this would happened and this is all an excuse!!!!!!This business is wronging people and the only way it operates this long it was because of sky !I feel it need to be pointed out that they are prejudiced against people who actually demand good service and getting what they paying for ..so I feel at least I need my money back for the time she should fix it for free and didnt
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.