ComplaintsforInfinite Build LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I, ************************* purchased a Virtu ****** 60 white undermount sink bathroom vanity with an Italian ******* White marble top from Lowes. On 01/24/2022 ********************* and *** installed the vanity into the first-floor bathroom on 01/24/2022. The next day, I did realize that the sink was put into the vanity backwards or reverse. This created many problems.For example, if you want to fill a cup or any container in the sink you cannot because the container cannot stand straight up. It cannot stand straight up because the sink is installed backwards and the flat bottom of the sink is not underneath the faucet.- The inside shelf is ruined with the cutting of the board. -The sink or marble top will need to be cracked or broken to be corrected. -Silicone was used to secure the vanity to the wall. New dry wall may need. -In regards to use of the water from the faucets, the right faucet continues to drip on the white shelf below. Therefore, the inside of the vanity the board becomes wet. I had to turn off the supply of water to the right faucet.I am asking for a new replacement cabinet $1,492.45 and service cost ($1000.00) to remove it from my bathroom and service cost ($1000.00) to re install a brand-new vanity.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.