ComplaintsforAvalon Risk Management Insurance Agency LLC

• Initial Complaint

  11/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business is suppose to be a surety company. The way they work is they will refuse to answer phone calls and/or call you back. Therefore FMSCA is allowing they to provide surety insurance yet their strategy is to never answer or call back. Review ratings all the same. I've also started a FMSCA complaint

  Business response

  11/27/2023

  Dear Sir/*****,

  Other than the allegation that our company does not answer or return calls, the complainant does not provide specific information to enable us to investigate and respond. It would help immensely if he can provide us with, for example, any of the following-- a claim number, bond principal or bond number. A brief narrative of his claim that caused him to contact us will likewise be helpful.

  We will be able to respond accordingly and perhaps address his concerns after we complete our investigation. But we need the aforementioned information.

  Sincerely,

  *********************, Corporate Counsel for Avalon Risk Management **************.

   

  Customer response

  11/28/2023

   
  Complaint: 20907095
  
  I am rejecting this response because:
  
  Sincerely,
  

  We need someone at the BBB to review the number they list on the ***** (attached) Please try calling it. They refuse to pick up. We can not provide a claim number or any information because they refuse to answer the number they post on a government website. We have left multiple messages but they refuse to call back. Until this was filed along with a ***** complaint they replied. What this company is doing is posting a number to pretend to offer claims yet never allow anyone to actually file a claim unless it is escalated in a process like this. 

  We would like BBB to call and see if anyone answers. You will see the shady business practices this company runs under. I assume they do this to weed out a lot of people who wont escalate it to provide what they are legally required to provide which is insurance. 

  Obviously, asking them they will deny it. We ask someone at BBB to call the number on the website to see for themselves. A lot of people are losing out on money because they won't respond to insurance claims. I assume this is in conjunction with the people they are insuring so they don't have to pay out. 

  Business response

  11/28/2023

  We understand that someone from our ********************** contacted and spoke with ************** earlier today. As such, we trust that this concludes this matter. Our apologies for any inconvenience. If ************** happens to have claims in the future, he can e-mail us at **************************.

  Sincerely,

  *********************, Corporate Counsel

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩