ComplaintsforEWS Welding Supply, Inc
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently purchased a ******* Viking **** welding helmet from weldingsupply.com (EWS Welding Supply). Their website showed the part number K3248-3, which was replaced by the -4 model almost 3 years ago. I called to be sure that what they were selling was, in fact, the current model and was assured that it was. When the product arrived, it was the three-year-old model. For the minimal price difference, compared to other vendors selling the latest model, I immediately contacted EWS for a return shipping tag. Their response was "You got what you ordered. You never called." The representative was rude, unhelpful and called me a liar. I am returning the product tomorrow.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.