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Business ProfileforWindow Depot of Chicago
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning
- Consumers allege after signing a contract for a time and date and placing money down on a project, the consumers have not received any response from the business.
- Consumers allege having home projects not completed by the business as contracted.
On 2/16/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 3/6/2023 we have not received a response from the business.
In January, 2023, the BBB investigated Window Depot of Chicago’s business practices. This investigation was prompted by a lack of response to complaints made to the business. Consumers are alleging the business has stopped all communications after contracting Window Depot to perform window installation and other services.
In January 2023, the BBB investigated Window Depot of Chicago's business practices. This investigation was prompted by a a large amount of complaints surrounding the business contracting the window work to consumers but not completing the work or stopped communicating with the consumers.
The business's website link for the Chicago area is not longer in service.
We have reached out the business on 2/16/2023, 2/21/2023 and 2/27/2023, BBB requested additional information. As of 3/06/2023, BBB has not received any response from Window Depot of Chicago.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of Window Depot of Chicago's businesss practices.
At-a-glance
Overview
Business Details
- Location of This Business
- 1001 Nicholas Blvd Ste C, Elk Grove Vlg, IL 60007-2523
- BBB File Opened:
- 12/5/2018
- Years in Business:
- 5
- Business Started:
- 11/1/2018
- Business Incorporated:
- 11/1/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Window Depot USA of Chicago, IL
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Eric Smith, Co-Founder
- Mr. Daniel Faught, CEO/Owner
- Contact Information
Principal
- Mr. Eric Smith, Co-Founder
- Mr. Daniel Faught, CEO/Owner
Customer Contact
- Mr. Daniel Faught, CEO/Owner
Customer Complaints
25 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
10 Customer Reviews
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Most Recent Customer Review
Jenn F
02/01/2023
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