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ComplaintsforCasabella Floors
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would like someone to visited our home and discuss what the next steps are to repair/replace our failed flooring. I would also note that our concerns were brought to your attention several months ago and was first brought to you attention when the floor was lest than 6 months only. We have now been dealing with this issue for *************************************************************************************************** the kitchen and dining area of the home. The issues have gotten bad they are to the point that it is presenting a tripping hazard. Simply put the flooring installed has completely failed to live up to what we were promised and sold. As to the issue of my wifes wheelchair. I have visited four dealers in wheelchairs here in the tri-state area and also spoken with the manufacturer of DRIVE Wheelchairs which is the USAs largest builder of wheelchairs and all have said they have never heard of a wheelchair causing damage to a floor in this manner. They note that some chairs will leave scuff marks on tile but never had a report of a chair actually causing the floor to come apart.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.