ComplaintsforElmhurst Hospital

• Initial Complaint

  02/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Im not liable for this debt with elmhurst hospital I do not have a contract with this company I demand that you remove this from my credit report they did not provide me with the original contract as requested please provide a correction to my credit report

  Business response

  02/26/2024

  Good morning. All signed consents and documents have been sent to this patient. 

• Initial Complaint

  11/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I had laboratory work done on 2/21/23 the total amount was ******. Aetna paid ******, and the discount amount agreed upon between the hospital was the difference. No money was owed by me for the laboratory as is was covered by my plan. on 3/28/23 I had a Echocardiogram. I owed a total of $604.55 for this service which I paid. They took some of the payment for the Echocardiogram and put ti toward the bill for the laboratory work. The hospital is claiming I owe them $877 which is incorrect as they didn't apply the plan discount of 807.00.We've made multiple calls to the hospital with no resolution. Twice we had Aetna on the phone and they explained to the hospital as well they didn't apply the plan discount and faxed over the necessary paperwork to the hospital twice. No resolution. We call every week and told we need to give them 30 days to resolve which has been going on since July. We've asked for a supervisor to call back and we are told they will call back within ***** hours and a supervisor never calls. The hospital standard comment is we owe the money.The account # for the Echocardiogram is ********** The account # for the Laboratory is ********** Guarantor # ******** The customer service is awful and at this point they have turned this over to a collection agency to damage my credit score. I'm not sure what more I can do as they never return calls, we're told that there is no billing office for us to discuss with someone in person. Any assistance would be greatly appreciated. Thank you!

  Business response

  11/03/2023

  Good morning and thank you. We will review and respond directly to the patient. 

  Customer response

  11/06/2023

   
  Complaint: 20817324
  
  I am rejecting this response because:  This is the main concern I have with the hospital they never response to any inquires or returns calls as promised.  I included the *** from the insurance company and the hospital isn't applying the plain discount/member rates.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been calling elmhurst billing department for WEEKS asking for a lien on my case to be REMOVED. Its been over two months for something they told me will take 4-7 days . Everytime i call they tell me the same thing it takes 4-7 days && supervisors never reach back out ! My case has a zero balance what is taking so long for the lien to be removed and for me to receive something in my mail ?????! I will file a complaint everyday until the lien on my case from 06/27/22 is removed and i have something in writing. !! This is ridiculous and emotionally damaging! I will purse further legal action if lien is not removed HOW CAN YOU GUYS KEEP GIVING ME THE SAME ANSWER FOR TWO MONTHS?????!?

  Business response

  08/21/2023

  This person has been responded to and we now consider this to be closed. 

• Initial Complaint

  08/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Elmhurst has been giving me the run around for my hospital bill THAT IS ON MY CREDIT i have been calling for a YEAR str8 about the claim . Everytime i call them supervisor are not available to pick up calls they tell me they will call me in 4. Days i never receive a call! They keep telling me they are sending me a copy of the bill and i never get that either !! They also put a lien on my claim AFTER IT WAS PAID ! I keep calling about the lien being removed and its been a month and still nothing !!! Everyone that answers the call keeps saying its being reviewed! How long does it take to review that something has been paid and to remove the lien especially if you guys put the lien AFTER it was paid which was WRONG !!! They are holding me back from receiving my money for my claim They are purposely trying to prolong my claim so they can be reimbursed for paying my claim which is WRONG on so many levels no one can send me anything in writing every-time i call they are giving me the run around ! Im being told 12 different things! WHY IS IT SO HARD TO GET SOMETHING IN WRITING THAT HAS BEEN PAID !!! They can send me junk mail but cant send me the information Im asking for ! I will be pursing legal emotional damage support !!!

  Business response

  08/10/2023

  Thank you for alerting us. We have responded directly to this person.

  Customer response

  08/10/2023

   
  Complaint: 20450113
  
  I am rejecting this response because:
  Im talking about the bill from 06/27/22 which was $3,800 and it IS on my credit ! You guys keep talking about bills Im not talking about I want the bill from 06/27/22 with zero balance uploaded on my chart and i also want a paper copy showing zero balance payed by insurance mailed to my house
  Sincerely,
  
  *******************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I just want this business to take accountability for their actions and admit to lack of communication. It took me digging back through my chart to find out information about my birth that the hospital claimed they told me after my delivery which they did not and some of the details were very important especially given that no one told me my child had to be resuscitated after birth. I was out of it being it was a C-section but they noted in my chart they told us about it and that was never once mentioned to us which is truly a shame especially since this is a hospital I like and trust. Im very disappointed

  Business response

  07/21/2023

  Thank you for sharing. We will reach out directly to the complainant.  

• Initial Complaint

  12/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  In of March of 2020 I was sent to Elmhurst Hospital from a urgent care because they believed I had Covid-19 and did not have the ability to test for it. The doctor did not test me he said he did not believe I had Covid-19 and sent me on my way. My wife drove us home to ** and I went to the hospital here and I was admitted with Covid-19. Several months later I called (since I was in the hospital 2 months) about the bill and gave them my insurance information for which I had 2 at the time. Then I got a letter stating I owed $850 but they still had not billed either of the insurance companies. I gave them the information again over the phone and also logged in and put it in my chart. Since I never heard back I believed the bill was paid since I had met all of my deductibles for the year. I checked my credit 2 days again and its now in collections. As of today neither of my insurance companies have been billed. I dont have my account number for the ********************** and forget my login information. I want this collection removed until ******* Elmhurst Hospital bills both of my insurance companies and then Ill pay the balance if there is one.

  Business response

  01/09/2023

  Thank you. For privacy reasons we will respond directly to ************* 

• Initial Complaint

  10/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is my second complain with similar issues. I utilize the services of Elmhurst Hospital during the birth of my child, the services were great my complain is regarding the poor communication and handling of the billing portion of their services. My daughter was born in April 2019, I have several bills from the birth, prenatal and postnatal care. I paid everything that I owed and never received a billed again. I moved and change phone companies so I also change my phone number. I continue to forward my mail from my old address for about a year. Today 10/4/2022 I receive a bill from a collection agency for a bill from April 2019 for $ ****** - account number ************. I called the ********************** looking for an explanation and they respond by telling me that they sent several bills and left several messages in my current phone number. I never received a bill or a call, now I have to pay for this collection or my credit will be jeopardize, this is ridiculous and unfair. I demand that I get refunded for a lack of clarity, for false claims of sending a bill that was NEVER receive and for stating several attempts of calling me/leaving voice messages. This NEVER happened. How can I prove that I never received a bill or a call? I am so disappointed with this hospital and honestly my daughter was born more than 3 years ago I can't believe I am still dealing with these issues.

  Business response

  10/05/2022

  The services the patient received were on 4/29/19. After the patient was discharged, we billed the patients insurance who paid their portion on 5/11/19 applying $2154.37 to the patients out-of-pocket. We began sending statements to the patient on 5/22/19 and began calling her on 6/5/19. On 9/7/19, a payment plan was set up for the patients account. On 10/9/19, the patient made a payment of $82.58 and on 1/6/20 the patient made another payment of $36.84, which shows the patient did receive the statements we sent.  We received no further payment toward this after the 1/6/20 account and when the patient did not return calls from us she was sent to collections for the remaining balance on 2/6/20.
  
  On 2/8/20 the patient contacted us and was advised the account was now in collections and she would have to contact the agency to reset a payment arrangement. On 1/31/21 we agreed to pull her account back from collections and restart her arrangement as a courtesy. On 1/31/21, we sent her first statement to ***********************************************************************************. That was the address the patient identified in her original complaint to the BBB. On 5/20/21, the patient applied for charity and was granted a charity discount of $1633.45 based on her income. Updated statements were sent to the patient beginning on 6/24/21. In addition, the patient also contacted us on 6/24 and was advised of the charity discount and attempted to dispute the balance. The patient made no further contact with us and made no further payments. On 7/18/22, the account was returned to collections.  At no point in any of the patients phone calls did she advise anyone of a new address.
  
  Based on the calls the patient has made to us and the communication we have had with her, the patient is and has been fully aware of this balance for almost 3 years. At this point we ask that the patient work with the credit agency, Merchants Credit, to resolve the debt.
  
  Sincerely,
  
  Patient Financial Services
  ******-Elmhurst Health

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩