Business ProfileforChicago Metropolitan Fire Prevention Co.

I hired this company to install my fire alarm system at my daycare in Oct 2022. The permit to Install was approved Dec 15th 2022, but there was a delay in scheduling due to appointment availability with the company, that resulted in the initial installation being on January 16th 2023. During that installation was the first I heard they needed additional parts and that they would need to be ordered(They also didnt include those parts on my quote/invoice). As a result there was additional delays and they didnt come back out until March 6th 2023 to do more installation, but there is still a part missing. They had the fire department come out until March 16th, and I was cleared even those that part is missing.However, It took 5 months for them to do enough to passed inspection, I am trying to open a daycare and this company caused me to lose a lot of money, since I couldnt open until passing the inspection.They did wave the fees for the extra parts/labor that were not included in my quote/invoice, as they were on the permit but never told to me prior to date of install. So basically they had failed to tell me the total cost before I gave my deposit even though they were aware. This was their mistake because had I known the full total I may have shopped around more etc. That mistake was a separate issue and rectified. (Im including this because they are saying they already gave a discount but they simply waved fees due to a mistake on their part) Additionally thought I asked for a 20 percent discount off the balance left due to the ridiculous amount of time this took and the fact it still isnt done. The company has refused to give any discount regarding this and hasnt even acknowledged wrong doing. I ask for a 20 percent discount on my balance of $6768.80 for my trouble and the money I lost ally due to this company.