Business ProfileforGlass America

What a absolutely horrible experience using this company. From top to bottom absolute embarrassment. 1. Scheduling was a nightmare. Had to speak to several people, phone disconnected once and the agent didnt bother to call back. Agents were so confused on how to schedule a WARRANTY claim that my insurance claims agent had to set it up for me. She spoke with several people and assured me I was good to go. I was in fact not good to go. After 2 cancellations the 3rd appointment was cancelled due to we wont do a warranty claim. All of this should have been red flags for me to go to another company. I call my claims agent back. She calls glass america back and all is right..for now. I call glass America to CONFIRM and once again they are clueless as to whats happeningI was told they were clueless because the notes were lost so I filled them in and scheduled for a 4th time. This time the window was installed. Great.for about 3 weeks when a glass america team member decides to call my husband multiple times. My husband works multiple jobs and cannnot take phone calls..thats why the policy and everything is in my name. I finally get in touch with this lovely agent ************************* and am scolded about why my husband did not answer. I am then informed they cannot figure out how to bill statefarm so I need to open a new claim. I say no and to call my claims agent. My agent is then conferenced into the phone call and told ****** that she can pay out the bill. But ****** is adamant that that cant happen due to a billing code error. She tells me someone above her will be reaching out to me. A week goes by and again she starts calling and email my husband saying shes going to bill him directly. At no point have I been contacted by someone who seems to know WHAT is going on. My claims agent will be reaching out YET AGAIN to get this resolved with this company. Harassing a customer instead of resolving it within the company with insurance is utterly shameful business practices.