Customer ReviewsforGlass America

This company has been nothing but a pain to work with. I originally cracked my windshield in December and Im still dealing with it months later. My insurance told me I could go to Gerber Glass or Safelite. I picked Gerber Glass because it was closer to my house but then Gerber Glass farmed the work out to Glass America. My first windshield arrived scratched so I had to reschedule. They informed me this after my car had been at the shop for 4 hours already. Another windshield was never re-ordered. I finally had to reach out to the company after no communication. The newly ordered windshield then cracked within 24 hours of installation. Then I had to schedule an inspection of the windshield on another day. After the inspection, I received a call from the office and was told it wouldnt be covered under warranty. I found that unacceptable and she said she had to talk to a manager on what to do next. I didnt receive a follow up until I left this review on ******* I was offered my copay paid if I filed another claim but I dont want to give this company any more money after my experience; even if its insurance money. A few weeks later, I further inspected the windshield for fun. I found what appears to be duct tape holding in my windshield under the weather stripping which also seems to barely be installed

This has been a debacle from the very beginning.My windshield was replaced ineptly by the technician, leaving my automatic windshield wipers unable to sense rain on the windshield. When I called to report the problem, the service representative stated that this was because the work was done remotely and I needed to pay $300 extra to have the sensor "calibrated." I was too busy to do this at the time. When I brought my car in for normal service at my dealership, I mentioned this problem to them. They reported that there is no "calibration" for this sensor, and the problem was that the installer had left air bubbles in the adhesive attaching the sensor to the glass. They also pointed out that there was significant flex in the seals, even a couple of places where the seals were misaligned, which would eventually lead to leakage. This assessment cost me $150 in labor. I emailed customer service and then called on the phone. After getting a service representative on the phone, I was told that the warranty department would reach out to me by the end of the day. To this date, they have never reached out.My email did get a response, though, and we immediately scheduled a replacement. I gave the service coordinator my home address (the original work had been done at my workplace), but then the glass arrived broken at the facility. So I waited until today, four days later, only to find that my appointment had been scheduled for my workplace, which I'm not at. Now the story is that I will have to wait for a new appointment, but I need this car ready to go on a cross-country trip, and honestly, this level of incompetence is just infuriating.Finally, they sent the technician to my house today. He took three pictures and told me that I would be called for a 4 hour appointment later this week. I HAD MADE CLEAR TO THEM THAT I NEEDED THIS REPLACED IN TIME FOR A TRIP. Incompetant and completely incapable of listening to customers.

Wasted my entire day waiting on them to show up to replace my windshield. The lazy technician had no intention of showing up to start with. He must enjoy the riding the roads part of his job, but doesn't want to actually replace a windshield considering he drove all the way only to then blame the rain that had stopped. Guess he wanted a free evening to do as he pleased. Do not use this company. Look for a smaller one where you actually matter.