ComplaintsforReuter's Bakery
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Reuter's Bakery to place a cake order for my grandsons' baptism (on 07/13/2024). The cake was for the reception, which was in a banquet hall following the ceremony. On the day of the event at 3:30pm, I received a phone call from family who were at the ************ asking where the cake was as it was not there. I was on my way to the banquet hall following the ceremony at church and was quite shocked to receive this phone call, as the cake should have been delivered to the banquet hall at 1 PM. I immediately called Reuter's Bakery and asked if the cake was on its way. The employee stated the cake was still at the bakery, which was at least 45 minutes away from the banquet hall with traffic. I got the sense that if I had not called to check in about the cake then the cake would have likely never been delivered to the banquet hall on the day of the baptism. The owner delivered the cake to the banquet hall 4 hours late and said he would refund the delivery fee of $50. Later on in the evening, I as well as other attendees noted that one of the cake flavors was red velvet, which was a flavor that I did not order. I had specifically requested vanilla and chocolate cake, and what I received was part vanilla and part red velvet. I had paid a lot of money for this cake and was very upset and disappointed that it was not only extremely late, but it was not what I asked for. The cake was delivered so late that the photographer I had for the baptism had already left for the day per his contract, so there were no professional pictures taken of the cake. When I attempted to speak with the owner, *******, after the event to discuss the mistakes and talk about a refund, he refused to speak to me personally and left his employee *****, who was very kind, to handle the issue. They only gave me a $50 refund for the delivery charge and would not attempt to remedy the issue of the wrong cake order. I am highly dissatisfied with the service and would not recommend this bakery.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.