Business ProfileforCJ Plumbing & Heating

This occurred roughly on 5/26/22 They ruined my ceiling and refuse to accept responsibility. As you can see from the pictures: before they came, I had sent a picture to my handyman to ask him to sand, spackle and paint (a $150 job). Now, someone has to come cut out my ceiling and replace the plaster (a $2,500 job). The guys who came were very nice and proceeded to rod our toilets but when they went to do the one upstairs, they didnt drain the tank or the bowl (gallons and gallons of water) so, when they moved it to get at the drain, water went all over the bathroom floor into every crack. My wife saw toilet water running down the ceiling and kitchen walls below and went to ask what was happening (thank god she saw it). Only then did they ask for towels and start to mitigate how much water had gotten away from them. By then, the damage was done. Now we have several cracks in our ceiling and one is a hazard- the light doesnt work and it looks like it could fall down at any moment. At first the ceiling didnt seem so bad but after the water settled in and soaked the plaster over the course of a week or so, it was clear real damage had been done. I contacted the owner and he denied all responsibility (and wasnt nice about it either- refused to come look at, said theyd done nothing wrong), he even said it was there before from something I did. Well, theres clearly a difference between what was there before and after his guys did the job. I would have my insurance cover it but its smaller than my deductible. Im fine with the **** for the original service being $500 more than I was quoted. If the crack in the ceiling was a simple spackle and paint job as it was before, I would be fine with that too. I just would have liked them to accept responsibility and use their insurance to cover their mistake. Thats what insurance is for. I would like the to finish the job by habit fixed or reimburse us for the work they did so we can use it to pay for fixing the