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ComplaintsforGoldfish Swim School
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Complaint Details
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Initial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
due to the public health emergency, my daughter did not use her swimming classes in which I paid over $500. I have called numerous times and have not received any type of information to how I can obtain a full refund. I have called the business several times and sent emails and no type of call back has been provided.Business response
05/02/2022
Hello,
After looking at ********* account, it looks like she was booked into lessons and was attending until December of 2020 where she stopped attending lessons but was still charged for lessons. Like a gym membership, we do require written notice to cancel lessons which was never given until she was cancelled out of lessons in May of 2021. I have attached her signed billing authorization and withdrawal policy. We are happy to credit the classes back to the account if she would like to attend in the future. But as per our policies, we do not give out refunds. I'm not sure how we missed her correspondence but we are happy to make a note on the account that she has credit to be used in the future. We will be reaching out personally to give this information out as well and to see if we can't figure something out.
***********************
General Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.