ComplaintsforSubaru Evergreen Park

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Date 11/17/2023 The day I purchased the car on 11/16/23 after test driving as soon as I pull up to the dealer a light appear at the dashboard transmission default. **** (dealer manager stated it was because the car had not been drove but he will make sure that will not happen again. He will make sure the car was in good condition and working with no issues. I purchased a used vehicle from this dealer and they day I picked up after driving it for about 2 blocks it broke down.I drove the vehicle back to the dealer and it was checked by their mechanic, after about an 1 hour ***** (sales person) told me the vehicle was resettled and and should give me no issue. I left and drove it for 2 blocks and again the car broke down with a light on dash broad stating transmission default. I called ***** and he came to pick me up and he drove my vehicle back to the dealer. They kept the vehicle for 1 month and called me that the vehicle was ready to pick up it was a Thursday. The following Monday I was back to dealer due to the same reason. Car was not picking up and light came up again and transmission default. Again after few weeks I was called again and that the vehicle was ready and to pick up. Picked up the vehicle and drove it for about 20 minutes when I had to turn back due to the same transmission default. **** stated he will have it checked again. He calls me the next day ****, that need to come and drive the call with ***** with because they were not getting the erro of transmission default when they drive it. So I had to come down and drive the vehicle with ***** with me. Of the course the light came up again. They kept the car again.I just got a text from *** (new manager) that the vehicle was ready and that I need to sign the documents to get the car. As I am reading the documents of services they went thru my warranty I had purchase for my vehicle without my consent. They have made fraud. I don't think is fair they take advantage of women.

  Business response

  04/02/2024

  please see attached

  Customer response

  04/09/2024

   
  Complaint: 21426429
  
  I am rejecting this response because:
  To: General Manager at Subaru
  
  I hope this message finds you well. I am writing to formally reject the offer presented by Subaru Evergreen Park in relation to the vehicle I purchased ***** Escape 2018).
  
  After careful consideration and review of the terms outlined in the offer, I regret to inform you that I find the offer to be unfair and not reflective of my expectations or needs as a consumer. Despite my sincere interest in entering into a mutually beneficial agreement, I am unable to accept the terms as they currently stand.
  
  I would like to highlight some specific areas of concern that have led to my decision to reject the offer:
  
  Compensation Offer: I find it unreasonable and unjustifiable that Subaru Evergreen Park is offering only the down payment of $3000.00 that I gave when purchasing the vehicle. Given the issues I have encountered with the vehicle, I believe a more equitable compensation is warranted.
  
  Terms and Conditions: The terms and conditions outlined in the offer are ****** restrictive and do not provide adequate flexibility or protection for me as the buyer. I am concerned about the lack of clarity regarding my rights and responsibilities.
  
  Lack of Transparency: There appears to be a lack of transparency regarding additional fees and charges associated with the purchase, which is concerning. I believe full disclosure of all costs is essential for informed decision-making.
  
  Customer Service: Throughout the negotiation process, I have encountered a lack of responsiveness and professionalism from your sales team, which has contributed to my overall dissatisfaction. I believe that better communication and customer service practices are necessary to address consumer concerns effectively.
  
  Given these concerns, I am left with no choice but to decline the offer presented by Subaru Evergreen Park. I trust that you will understand my position and reconsider the offer to include adequate compensation for the issues I have experienced with the vehicle.
  
  I remain open to revisiting negotiations if there is an opportunity to address the issues raised and reach a fair and equitable resolution. However, until such time, I must respectfully decline the offer.
  
  I am requesting reimbursement for the total amount of $6,235.00, which includes all payments made for a vehicle that was not functioning properly at the time of purchase. As a consumer, I believe it is important to uphold principles of fairness and accountability.
  
  Thank you for your attention to this matter. I appreciate your understanding and cooperation.
  
  Sincerely,
  
  *******************************
  

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