Business ProfileforMr. Appliance of Mid America

I had a service call to explore two issues with a ******* refrigerator.1) Water was leaking under the deli tray causing ice to form & the drawer inoperable 2) In the past week the ice maker production had slowed dramatically ************ was the professional who came out & was very nice. He tested a few items & assured me the two problems were not connected. A bit surprising to me but solely because I noticed both issues around the same time. At the end of the 30 minutes or so ***** was here, he concluded a few things:1) Water pressure to the house was good. 2) The ice maker was fine & should start producing ice once the **************** had settled from his inspections 3) The leak in the deli tray was a common issue & required a kit to be ordered/installed 4) Suggested a plumber could be needed down the road if during the install of that kit there was a challenge shutting off the water.After learning the total due was $568.87 we again discussed the condition of the ice maker & the rest of the unit as I weighed buying a new refrigerator. Considering the confidence in the condition of the ice maker, I approved the repair.The next day, 24+ hours after ****** visit, I have zero ice. It became clear to me that after the $568.87 visit & scheduled installation I still would not have any ice so I made the decision to replace the refrigerator. Upon canceling the repair, I was told that a restocking fee of $100 was going to be charged. My visit was on Thursday 6/20. The parts that needed to be stocked had arrived on Friday 6/21. Regardless of whether the parts were in stock or not, I would never have authorized the repair without assurance that the ice maker was in working order. That's the discussion I had with ************** Any more repairs above the $568.87 & I may as well replace it. Had he even hinted the ice maker was no longer functioning, I would have made that decision with him in the room.I am contesting the fees charges & requesting a refund.