Business ProfileforC.A. Jones, Inc.

We purchased this home from CA Jones in 2021 and have had nothing but problems. The business is impossible to get into contact with. They want you to use BuilderTrend, but rarely respond on the app and if they do, it is zero help. I was advised by a person in charge of warranty to file my claims online. So I did. These were not followed up on and they stated they did not have record of the warranty claims. I refiled all of them again. We had striker plates installed wrong and I had to fix them. Our subfloor was installed improperly. So many nails missed the joists and it caused loose and creaky/popping flooring. Our LVP separates in some areas. The solution? They shoved shims in between the joists and subfloor causing humps. This is NOT a fix. LVP should be removed, subfloor secured, and new flooring installed. I have had MULTIPLE complaints about the floors. 2 different employees have done a walkthrough. One worker stated wrong fasteners were used. Drywall and paint touch *** I had to beg for and it still looks horrible. They atleast fixed the edge pieces that were falling down. Main water line leaked for OVER a year. They tried using silicone! 2 more times and it hopefully doesn't leak. Caulk is horrible. They came out and fixed some of it. Had to redo it myself. Discovered the conduit wasn't sealed and have water IN my electrical box. Vent pipes leaked. Had to do the caulk myself. 6 wks later and still no response. Foundation cracked and leaking. 6 wks later a sub came out and sealed 12" of the exterior. Said he'll do the inside if it leaks more. Driveway patched w/ hydraulic cement. Looks like a 2 year old did it. Egress window leaked. Island shakes, worker said it wasn't cleated. They decided to put 30ish 2x10 braces in between the joists which looks horrid. Soffit and ****** messed up and looks horrible. Some areas caulked some not. Was told I didn't make a claim in time, but they lost it. This isn't even all of the issues, I had to fix so many things myself.