Business ProfileforComfort Suites

Attached is my reservation confirmation/ and the amount that was charged to my card. Please note I was told there was no queen double available- when we checked in. When we got to room 303 it was a double however the door did not lock. We missed half of the event that we came to town for because we could not leave the room because the door did not lock waiting on hotel to come up with a solution. The male clerk at the front told be that safety should not be a concern because people would not know my door didnt lock if I dont tell them. However We were moved to room 306- it was a One bed/sofa bed. It did have some trash on the floor beside the bed . Bath tub had hair and ring around it. -sofa sleeper had a dirty sheet left on it that had a ***** ring that appeared to be urine. We bought some cleaning supplies and cleaned the bathroom. We were told that housekeeping only works days and they had already left. We sprayed Lysol and double sheets on the sofa sleeper to give my child somewhere to sleep. However she said it smelled like urine and ended up just throwing a sheet over the couch and sitting up most of the night.. the next night she stayed with my family member that was in town. When we came back to the room on Saturday night after our event the air condition was not working- blowed warm air. I was up all night because it was hot. I was told that there were no other rooms to move to. This was indeed the worst experience I have ever had at aChoice hotel. I was told that one night of my stay would be refunded due to the condition of my stay however. Not only was I charged more than the agreed fee. My card was charged additional fees. I have attempted to reach GM several times and was told each time that she is unavailable. I even reached out to choice hotels to assist and they said it needed to be handled by the hotel. Staff at the hotel did apologize for the condition of the room - however was unable to place me in another room due to hotel being booked.