Customer ReviewsforComfort Suites

Definitely not worth the money. I will not recommend. The whole establishment needs cleaning. Carpets were dirty. Bathroom floors caked up dirt and the shower ceiling was moldy. We had no air all weekend long. No other rooms available to accommodate the 5 of us. Not to mention 3 of the 5 were kids. Pool was closed all weekend long even though we were told at check in that it would reopen on that Saturday morning. The pictures online do not match the actual hotel in person. Breakfast very limited in choices, they kept running out and the food was being cooked in the microwave. To end this review, I would say the hire should consider really taking the time to fix the known issues. Even one of the staff members informed me that the room we were in should not had been used because of the known air conditioning problems with the unit. I was given an email to reach out to the ** "*****". I emailed them the Saturday that we were still there and then also 2 other times since we checked on Sunday. I've called everyday only for "*****" not to be available and now here we are on Wednesday, and they are ignoring my calls, I guess because they see my name pop on caller id. This is unacceptable and the truth be told I don't see how they are up to cold with regulations to where they can still be open.

I asked my 11 year old to call the hotel to find out if they allowed pets, had a pool, had jacuzzi and price. My son asked the questions and the guy answered but was annoyed. My son hung up but forgot to ask about price. I told him to call back. When my son did, the guy went crazy and told my son not to call back. I took the phone and told the clerk this was a legitimate call. I asked about price and the guy told me to make the reservations online. I asked again about price and he hung up on me.