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ComplaintsforTotal Eyeware Outlet
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went Total Eyeware Outlet to get my eyes examined January 6, 2024. I picked out frames and lens and paid for them that day. When they came in, they had to tighten them up. When they did that they bent the frames. They told me they would have to order some new frames. I am still waiting for them. I have called them. I waited long enough. I had purchase frames someplace else. I no longer need the frames, and I want my money back.Business response
03/07/2024
The glasses were found that were in question. On 3-7-24 I mailed patient the glasses and refunded her $69.95, which was the cost of the glasses. The remaining balance in the complaint was for the exam, and we do not refund professional service;
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Contact Information
815 Lincoln Hwy Ste 103
Fairview Heights, IL 62208-2230
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.