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ComplaintsforCrystal Car Wash
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Complaint Details
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Initial Complaint
08/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 5, I visited the Crystal Car Wash around 5:48 pm and purchased the $20 at car wash. The car was on neutral per their request and was preceding through the car wash and the spinner brush, completely broke off my mirror, dented the side of my car and put scratches. I was assured their insurance would cover it and was requested to fill out a complaint form. The workers shut off the car wash, issued a refund and the car wash closed temporarily.I use my car for work and was not able to use it because of the mirror being broken. No one ever reached out to me so I followed up on June 11th and 20th and on both occasions was asked to fill out another complaint form which I did.I also emailed them both through their website and email address: ***************************************** as well as attached pictures and complaint forms on June 14th but to no avail.My final conversation was on June 20th with the manager ***** who assured me the issue would be resolved and that he cannot allow me to speak to his boss because they dont allow them to give their phone number.I did go to the police department who in turn said they should be responsible but it was a civil issue so they couldnt do a report.This problem has wreaked havoc on my ability to work as a Lyft/Uber driver. I had to pay money I didnt have to have the mirror replaced. I would like the reimbursement of that mirror, as well as the scratches and dents caused by the metal on their brush which as mentioned previously completely came off and dented and scratched my car.Initial Complaint
06/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had work alone day with this company and they refuse to give me my check. They have been stringing me alone for 2 weeks now.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.