ComplaintsforCurrie Motors Chevrolet, Inc.

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 4, 2024, I took my car to Currie Motors to have some scheduled maintenance done i.e. Complete Fuel System Cleaning, Automatic Transmission Fluid Exchange, New Brakes and Rotors and I wanted them to check my side mirrors because they flutter, make a weird noise, and get stuck in the process of tilting. While performing the routine maintenance they discovered some additional work that needed to be done i.e. I needed to replace a Vent Solenoid, Transmission Cooler Lines, both Front Struts, and get a Front End Alignment. All of the additional work that needed to be done was covered under my warranty. My current dilemma: My brakes were changed and now they are screeching really loud when I apply my brakes. I took the car back in two weeks later and they claimed that they didn't hear anything. Then I was told that after having my brakes changed they squeak for a little while, it's been 48 days and they are still screeching. They alledgedly couldn't find anything wrong with my side mirrors, but the same issue persists. They did not reimburse me for one of the days of my rental, after having my car for three days.

  

  Business response

  05/01/2024

  Thank you for bringing us the customer's concerns. Our Service Director called her after we received the Complaint to get her in to discuss and resolve any issues she may have. 

  Customer response

  05/09/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
  I am responding to the email that was sent to me yesterday closing out my BBB complaint #********. Please do not close out my complaint against Currie Motors. I took my car in for the second time in relation to the screeching sound coming from my brakes. They allegedly changed the brake pads and shaved down my rotors. However the car is still making a screeching sound. Its not as obnoxious as it was but it is still quite annoying. In addition to that they never addressed the issue pertaining to them reimbursing me for one of the days that I had to get a rental car while they held on to my vehicle and for the money I paid to get a second opinion. Please reach out to me if you have any other questions at ************ or *******************

  

  Business response

  05/29/2024

  Thank you for the additional information. We are sorry to hear the customer is still having issues. Our Service Director, ***********************, had her vehicle back in the service department for brake work. This should have resolved her complaint. He has contacted her again and will work with her directly to make sure she is satisfied to the best of our ability. 

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in for service, I told *** that I was bringing it in because I had a leak in the vehicle and he said there will be a full inspection. I left the car and he told me that I had three leaks and they can fix it for like $2228.42,so I left the car in that same day. He called me and said its gonna take a little more time and I will probably be able to pick my car up tomorrow around 9:00am or 10:00am so about 1130 the next day I got a call that my car was ready I went to pick my car up paid $2,025.14 w/mc. I went to the service the man went in the back to get the car, and I in the car, the car was worse then when I dropped it off. So he test drive the car, and said he did not know what was going on and will have the mechanic to look at it and he all so said when the mechanic finish he was supposed to test drive the vehicle. Now they are trying to charge me in extra $560.00 to fix something I believe they damaged.

  

  Business response

  04/04/2024

  Thank you for bringing the customer's complaint to **. On March 21, 2024, ***************************** brought in her vehicle, RO ******, and requested we look for oil leaks.We found 3 leaks coming from the motor and she authorized repairs. After she paid and left she brought her vehicle back, RO ******, and complained of noise coming from the rear and underneath the vehicle. We rechecked and found that rear differential was the cause of that noise. The rear differential was failing internally for a long time and is not something we inspected. We inspect the areas of the vehicle where there are complaints. However, because of the circumstances that the vehicle just left and that **** has a history of service with us, we offered to replace the rear differential at our cost for the part  ($560.00) and no charge in labor. That was a goodwill gesture. She understood that we checked,found and repaired engine leaks to address her initial concern. Due to the circumstances June saved over $2000.00 on the rear differential repair and only paid $560.00 for the part. On her initial work order, her vehicle was only to check for leaks and did not mention or sign off for noise diagnosis. Both repairs were needed and necessary. We never would have inspected, or searched the rear differential based on her initial complaint. We trust this further explains the situation. 

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Myself and my mother went inside ***** ready to put cash(debit card) and I purchased a $17,000 2011 dodge Durango from ***** with a 3year warranty after 6mos maybe almost a year the vehicle stop running starting over heating and i was without my vehicle for 3mos not really knowing what to was going on , thankful for warranty it took covered rental but the rental was only for 2 wks which place me to pay out of pocket for a rental after ***** told me they will cover everything because I paid big cash for this vehicle. After they replace whatever parts the warranty decided to cover the vehicle ran for maybe 3mos until it stopped again I had to get it retowed to ***** another 1-2 mos they had my vehicle I had to go through the same process being push around through the warranty company then ***** telling me they are unable to fix the vehicle recommend to dodge to dodge saying because the warranty is with ***** that ***** has to fix the issue . After 5th time the vehicle went out ***** offer me money saying they cant fix the truck and the warranty want cover the repair I really need which was a engine at this time I only had the vehicle a year and ***** offer me $7000 after I paid 17,000$ I did not feel that was a good deal i just want my truck for my family. ***** decided it was nothing else they can do and offer me $700 after it was finalized it was a engine issue the number drop enormously I was in this disbelief I had just had a baby and was confused I couldnt be without a car . So I had to get my now non drivable vehicle towed to my home and pay $5000 out of pocket for a engine that ***** warranty should have cover or atleast care enough to cover the price I paid cash for the vehicle. I feel they knew this vehicle had problems and place me and my family in this vehicle just to make a sale for they own well being . I do not have many to to just give this was suppose to be a smart decision to not pay a car note i feel fraud and negligence to the customer .

  

  Business response

  03/18/2024

  ************************* BBB
  
  ************************* purchased a 2011 Dodge Durango approx March of 2021, the vehicle had approx. ***** miles on it.
  
  ******imately a year and ***** miles later 3/1/22 the vehicle returned with a SES light on.
  
  RO ******, 03/01/2022, ***** miles. We diagnosed the vehicle having low compression and replaced both cylinder heads and thermostat.
  
  RO ****** 5/16/2022, ***** miles. ****** six weeks later and 1622 miles the vehicle returned with COOLANT LIGHT ON. We replaced thermostat a second time due to faulty thermostat.
  
  RO# ****** 7/5/2022 ***** miles ****** 1939 and Seven weeks later. Customer informed us the vehicle was at ********** and had engine oil pump and fuel pump replaced. Also stated **** said thermostat failed again. The customer pulled vehicle from ********************** and its unclear as to what they did but it sounds like a motor was replaced based on BBB review.  ********** would know more about the motor.  This customer brought a 2011 pre-owned vehicle that after 1 year and over ****** miles had a repair issue.  We repaired the vehicle and used their ****** warranty when applicable.  At this time, we cannot offer a replacement vehicle, but we would be happy to answer any questions that the customer may have.
  
  
  RO# ****** 3/3/********** MILES
  Internal - Completed Used car inspection repairs
  RO# ****** 3/1/22-4/4/2022 ***** MILES
  Customer came in with SES light on
  REPLACED BOTH CYLINDER HEADS DUE TO BAD VALVE
  SEATS CAUSING BENT VALVES ALSO REPLACE OIL
  COOLER AND THERMOSTAT AND ALL RELATED PARTS
  ***** had cylinder #2 miss fire. replaced both cylinder heads had bad valve seats and bent valves. also replaced thermostat. new one time use outer tie rod nuts. replaced water pump gasket and valve cover gaskets. also new head bolts and head gasket. ran in shop for
  2 hours road tested. has tire light on came in like that tires are at 40 psi.
  
  RO# ****** 5/16/22 ***** MILES
  Found coolant to be leaking due to engine overheating popping
  radiator pressure cap valve. Found thermostat to be stuck closed.
  Removed thermostat vehicle stopped overheating. Replaced after market with part warranty aftermarket thermostat. New thermostat is working as designed at this time. Filled and bleed coolant system. Test drove vehicle and vehicle is no longer overheating.
  
  
  RO# ****** 7/5/2022 ***** MILES
  CHECK ENGINE LIGHT IS ON CUSTOMER WAS AT DODGE FOR DIAGNOSIS THEY
  REPLACED OIL AND FUEL PUMP AFTER THAT WAS REPLACED, THEY PICKED
  UP THE *** AND NOTICED THERE IS A RATTLING AND SHAKING COMING
  FROM THE ENGINE ALSO THE VEHICLE DID START OVERHEATING AND THE
  *** SHUT OFF TWICE. THEY HAD BROUGHT THE VEHICLE BACK TO ************* AND SAID COOLANT TEMPERATURE SENSOR AND THERMOSTAT HAD
  FAILED. THERMOSTAT WAS REPLACED TWICE BY CURRIE UNDER PARTS
  WARRANTY 5/18/2022 RO ******. CHECK OVER COOLANT SYSTEM FOR
  OVERHEATING CONCERN

  Customer response

  03/18/2024

   
  Complaint: 21354709
  
  I am rejecting this response because: I believe ***** could have offered a better vehicle without cost after only having my vehicle a year that I payed $17000 cash(debit ) for my vehicle trusting that I wouldnt have no major issues and trusting my warranty will cover ****************** including replacement of a engine if needed. Im unsatisfied with ***** customer service Believe it couldve been a better outcome then losing over 5000 $ in repairs n ************ the cash I paid for the vehicle believing Currie ***** was a trusted company but they have failed ******* family left us stranded having to continue to spend to keep a float because I gave them all my money believing I could Trust the company and there vehicles.

  Sincerely,
  
  *************************

  

  Business response

  03/19/2024

  Thank you for the additional information.  As we said, we repaired the vehicle and used the warranty when we could.  We would be happy to discuss options with the customer, including trading in the vehicle.  Please have her call the General Manager *********************** at ************ to discuss further.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i had bought a brand new ***** malibu and when i bought it they gave me one fob and another fob that didn't belong to my car but i never had to use it till a year later and when i discovered it wasn't the right one i contacted them and they said there was nothing they could do about it now i lost my fob and they want almost 400 to replace it when i should have received two fobs to begin with i feel i shouldn't have to pay the whole amount plus i have to pay for a toll to the dealership

  

  Business response

  12/13/2023

  Thank you for bringing the customer's concerns to us. The customer purchased the new vehicle in 2016. We do not have any way to verify the information in her complaint at this point, over 6 years later.  Standardly, new cars come from the manufacturer with two fobs. If she would like to discuss ordering a replacement fob, please have her contact our General Manager, ***********************, at ************. 

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my vehicle to this dealership and they have me get the dealer option bout ceramic coating together with other protection package for $3500. I drop off my vehicle last 10/27/23 till 11/01/2023 for them to fulfill this services. But when I picked up my vehicle, not only they didnt do the ceramic coating, they manage to scratch my vehicle. My car is obviously dirty and still with old water marks that is supposed to be gone when they applied the paid services. They wasted my time and trust.

  

  Business response

  11/14/2023

  Thank you for bringing us the customer's concerns. This is actually a sale out of our ********** **** store. When we received the complaint, our management called the customer to address his issues. We are picking up the vehicle tomorrow, from the customer's house. We are having the paint corrected and will reapply the package. We are also issuing a partial goodwill refund. We trust this clears up the customer's concerns. 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  September 29, 2023 Dispute is with Currie **** of ***** Dealership committed fraudulent bait and switch tactic on vehicle purchase Through the dealers website I followed their online purchase. The F150 showed a dealer discount. I was given an offer and pricing, had my credit run for the application, and I accepted the offer to purchase the vehicle. I then received confirmation of the purchase with the monthly payment amount. I was then asked to select pick up day and time. The online purchasing gives you the option to pickup or have vehicle delivered. I chose the option to have vehicle picked up on September 30, 2023. I contacted the dealer on 9/29 who was very short with me stating they would not sell the vehicle at the price, and was told the ** would call me the morning of 9/30. I did not receive a call from the **. I showed up to the dealership on 9/30 to pick up my new truck, and the dealer denied my purchase. They stated the purchase option on their website was wrong, and they then proceeded by offering me two other lease options first at 3x my agreed on monthly payment of around $1100-ish and then $680. Either the Currie **** dealership, **** Motor Company, OR both are using bait and switch tactics. I am looking to be honored my agreed upon truck and pricing.

  

  Business response

  10/13/2023

  Thank you for bringing the customer's concerns to us. If the customer is still interested in leasing the vehicle, please have him call our General Manager, *************************, at ************. 

  Customer response

  10/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new **** Mustang GT from Currie Motors **** (NOT Chevrolet) of ***** around 2/25/23. (When looking for Currie Motors **********, this website didn't have it in the system.) An additional package was offered and accepted by me that included rust proofing, ceramic coating and new floor mats. When I went in for the rust proofing and ceramic coating, they made me sign a waiver for the loaner car they gave me to signify no dents, scratches, etc. After examining the loaner car, I signed that waiver. Once done with that, I thought it would be a good idea to look at my new car for the same reasons. When inspecting my car, I found no dents, scratches, etc. However, when I came to pick up my car, there was a reasonable sized scratch in my hood. I am not sure how it got there, but know it was NOT there when I dropped my car off. There solution was to send me touch-up paint, which I still haven't received several months later. I do NOT accept them sending me touch-up paint as a solution for their mistake.Another problem is that the floor mats have never been sent to me even though I have communication (attached text messages) saying they were sent 2 months ago.

  

  Business response

  08/24/2023

  Thank you for bringing the customer's concerns to us. We are sorry about the situation and will work to correct the mishap. The General Manager of our *************** store immediately reached out to the customer after we received the complaint. Please have the customer call ************, and ask for *************************, the General Manager. ***** will make sure the customer's issues are adequately addressed to his satisfaction. 

  Customer response

  08/29/2023

   
  Complaint: 20489670
  
  I am rejecting this response because there has NOT been enough time for them to satisfy all the problems listed.
  They got floor mats delivered to my house, but they were NOT the correct type.  I have contacted *************************** about this issue and he is working to correct it.
  ***** has said that he will get my hood fixed correctly, but I cannot sign off on this until I know it has been done to my satisfaction.
  It will take 1-4 additional weeks for everything to get done before closing out this complaint.
  Please allow additional time for the business to fix everything correctly.

  Sincerely,
  *********************************

  

  Business response

  09/07/2023

  Thank you for the additional information. We will work with the customer until all issues have been adequately addressed and he is totally satisfied. 

  Customer response

  09/13/2023

   
  Complaint: 20489670
  
  I am rejecting this response because we need more time for them to fix everything.  I cannot sign off on this problem with a promise.

  Note that a new problem arose and the dealer near me that they sent me to gave me incorrect information regarding the problem. I have contacted a different dealer near me to hopefully get a valid response to this problem.

  Please allow another 4-6 weeks for them to get everything done to my satisfaction.

  Sincerely,
  
  *********************************

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 28, 2023, I visited Currie Motors. I needed a them to top off my battery coolant and reset the error message on the my 2014 ***** Volt.I was told it would cost $160.00 for them to evaluate the issue. While I was in the waiting room I noticed several interactions with customers that seemed unethical. For example, one customer as informed that they were not able to order the parts needed to fix his vehicle, so they were unable to make any repairs, but the customer was still required to pay the $160.00 "evaluation" charge. Even though this customer had purchased an extended warranty from them. He was told that he couldn't use the warranty, because there was nothing for them to repair! And then a similar response to me. When they came back after the "evaluation" I was told that the cost would be $905.00 (For pouring approximately 8 oz of coolant into the car). It is not conceivable that anyone would agree to this charge. And when I refused, I was told that I was required to pay $160.00 for my keys to be returned.I believe that this represents an unethical business practice. They create situations where the customer cannot possibly agree to the repair, and then charge $160.00 for "evaluating" the vehicle.I have requested that they refund the $160.00 since it was, at best, unfair. I was able to get in contact with ********************************* at the dealership to make that request, but so far it has been ignored.I would like your help in requesting a refund, and politely requesting that they reevaluate this deceptive practice.I appreciate any help you are able to offer,*******************

  

  Business response

  08/08/2023

  
  Thank you for bringing the customers concerns to us. As the Repair Order attached to his Complaint shows, the customer came in because his service charging system light came on. The customer signed for an inspection fee ($160) and was given a good diagnosis. He does not need the battery coolant topped off; he needs the battery coolant tank replaced due to the sensor inside sticking. He declined the repair, which would fix the issue. The inspection fee is a normal and standard fee. We trust this clears up the issues in his Complaint. 

• Initial Complaint

  07/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold me a 2019 ranger for my business. Extremely high pressure sales tactics. Been down with traction control issues 7 times now. Each time average 2-3 weeks down time. Each time they tell me its a different problem then fail to fix it. now the warranty is almost expired. My business has lost THOUSANDS due to this gross negligence!

  

  Business response

  07/18/2023

  Thank you for bringing the customer's concerns to us. We have checked out records and this is not a Currie Chevrolet Customer. He is a customer of the ********************************************* ********** **** location. They are aware of his issues and have already addressed them to his satisfaction. 

   

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 4/12/2023 I inquired about a car loan. I was contacted by a sales agent from ************ stating that he had a special program for all credit profiles, no matter how bad. I asked if I could do that application online so that I would not waste my time coming in. He called me and told me I was approved and to come in the same day. When I got there he would not answer the phone. They told me that ************ was on vacation so asked who called and texted me saying they were ************? They could not answer the question. My credit was run multiple times while I waited even though I was told I had already been approved. I was then told that the "Church Program" with guaranteed approval did not exist neither did the "Down Payment Assistance" program. I would like the $46 I spent on an uber to and from the dealership and for them to be held accountable for the lies.

  

  Business response

  04/18/2023

  Thank you for bringing the customer's concerns to us. Although ************ was not in the store, we have several salespeople who could assist. The customer met with another individual, but we were unable to assist her due to her credit score, a repossession, and a current delinquent car loan. The banks determine whether to extend credit or not. We trust this clears up her concerns. 

  Customer response

  04/19/2023

   
  Complaint: 19931090
  
  I am rejecting this response because: The salesmen knew all of that information before I came in. He presented himself as ************** and stopped answering my calls and text once I got there. The Church program does not exist at all. Another salesman stated that " Dealerships lie to get you in the door"
  
  Sincerely,
  
  ***********************

  

  Business response

  04/24/2023

  The Church Purchase Program does exist and our salesman, ************** runs the Program. We always help his customers and CPP customers when they arrive. When the customer came and ************** was not here, she became angry at our other sales personnel, however, she would have gotten the same great service. Unfortunately, she did not qualify for financing. 

  Customer response

  04/25/2023

   
  Complaint: 19931090
  
  I am rejecting this response because: That is a lie. I was not rude or angry with the salesmen. I was there for over and hour laughing with him, please check cameras to see this is a lie. Please answer why ******** pretended to be ************ via text and stopped taking my calls when I got there?
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩