ComplaintsforShady Oak Dental, LLC
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Complaint Details
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Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We made an appointment for our granddaughter (guardian), ***********************, to see the dentist (Burlinton Dental, ************************************ *****) for her teeth to be cleaned on 7/26/2022. They cleaned her teeth, took x-rays and said she needed 3 fillings and to have her teeth sealed. We made four appointsments. On the first date, 8/8/2022, our granddaughter was very anxious about receiving the novacaine shot, and the dentist said he would not work on her. An appointment was made at a fellow dental office (Forreston Dental, 208 N. Walnut, Forreston, ** *****) where she could receive laughing gas. All three fillings and the sealing were to be done at one appointment. These dental offices are under the Shady Oak Dental umbrella Now today, more than 3 weeks later, the local office called to say that the Forreston location felt that it would be better if ****** were seen by a pediatric dentist. This dentist would not be in the network and we would have to start all over again. We would have to pay full price for this dentist. I might add that the Forreston location had already called us and confirmed our appointment.On 8/29/2022 another granddaughter (guardian), ***********************, went to have her teeth cleaned at ********** Dental. They said her teeth needed too much work and they wouldn't clean them.Here's my issue: are we getting this runaround because the dental discount plan I had purchased a year ago is about to run out? Do they want to get more money by my having to purchase another plan or having to pay the full amount? Is the dentist in ********** competent or is he just in the referral business? And why did Forreston Dental wait until two days before the appointment to decide ****** should go somewhere else when the appointment had been made more than three weeks ago?
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Contact Information
208 N Walnut Ave
Forreston, IL 61030-9330
Business hours
Today,Closed
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 7:00 AM - 3:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.