Business ProfileforFrankfort Animal Care Center

We boarded our dog here and were completely disappointed with the care she received. Our dog was dropped off with her own prescribed medication that she was to be given during the duration of her stay. We found out after we left the facility to bring our dog back home that they had not given her the medication we brought to the facility. They began calling both my husband and I to come back and pick up her medication as we left it behind which didn't make any sense as the medication we dropped her off with was in her personal bag and belongings. When we called back to confirm we did have our dog's medication ******** was insistent that we were incorrect that we didn't have the right medication with us and asked us to provide a picture of what we were sent home with. We complied and sent a picture of our dog's medication with the pharmacy label on it with her name and dosage instructions and were told "Uh, we will call you back". Fault was admitted by Franklin ********************** Hospital that they gave our dog a different medication that was not hers during her stay. We were told two different names of the medicine they used and they never proved what they used. It seemed like the were just covering up their mistake. When speaking to **** he said they could not find our dog's medication in their fridge - IT WAS LOST! This is a big red flag if you are bringing medication with your pet as they appear to be unable to look at multiple shelves within their fridge to administer what you bring for you pet to receive. We NEVER authorized a change in medicine and we as pet owners should be able to trust a boarding facility to follow our pet's instructions for medication. **** also said "we should be thankful that we received free medication since they administered our dog a different medication and not her own." We would definitely NOT recommend boarding your pet here. We would not wish anyone to experience what we did upon returning from being out of town.