ComplaintsforAssured Insulation Solutions
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Complaint Details
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Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Assured Insulation worked on my house on 6/25/21 installing injection foam in the downstairs walls & a combination of injection foam & blown in cellulose upstairs. In October my painter decided to remove some of the drywall in the kitchen & replace it to provide a better painting surface. On 10/16/21 when he removed the drywall he discovered the missing insulation. He called me immediately. I came home, took pics, and sent to Assureds sales rep. *** sales rep came to my house to review. I had intended to have the rest of the downstairs painted, but with the discovery of the missing insulation in the kitchen I did not trust that any of my exterior walls were insulated wherever injection foam was used. Unfortunately I couldnt even consider addressing the upstairs rooms at that point due to cost. I felt my only option was to have the drywall of all the downstairs walls removed. If they were in the same condition as the kitchen south wall as I expected, I would have to install rolled insulation. *** sales rep suggested that the company would make it right. I asked if they would remove the drywall, install rolled ********************* ************ He said no. In that case I said I had to move ahead with finding someone else to take care of ****** expected to be compensated. I would not go through the injection foam process again. It was a freak accident that I even found out that my walls were only partially insulated. If my painter hadnt decided to remove that kitchen drywall I still wouldnt know. To this day I have not received a definitive explanation from the company as to how or why it happened.It cost me $4700 to remedy 80% of the downstairs. ***re is still a significant portion of my house that I think it's safe to say is not insulated correctlythe east kitchen wall and the upstairs walls.I expect to be refunded the total amount of $5000. On 1/20/22 their operations manager offered me $2000. I consider this unacceptable.More info. available as well as 18 pics.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.