ComplaintsforCurrie Motors Frankfort, Inc.

• Initial Complaint

  05/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I found a vehicle advertised online with a Currie Price of $50,009, which according to their disclaimer did not include tax, title, license, and doc fee. I also was provided this amount verbally and in writing from their sales associate. When I went to purchase this vehicle, the sales manager added an additional $3,997 for Package A, which is not listed anywhere online or in any of their marketing material available to the public. According to their sales manager, whom I spoke to on 5/18/24 to try and rectify this issue, this information is only listed as a physical addendum on their vehicles. He did not care it was not presented to me at any point during my discussions with the sales representative. He felt I shouldve known it was part of the vehicles pricing because I looked at another truck on their lot and it is on that truck as well.

  Business response

  06/03/2024

  Thank you for bringing the customers concerns to us. The customer was in our store on four separate occasions and did not purchase the vehicle.Both our General Manager and Sales Manager reached out to him before and after we received his complaint. Unfortunately, the vehicle has been sold. If the customer would like to inquire about another vehicle, please have him contact our General Manager, *********************, directly at ************. 

  Customer response

  06/03/2024

   
  Complaint: 21731304
  
  I am rejecting this response because:

  1. I have only been to this dealership 3 times in my life, and only 2 were in the last year.

  
  2. No managers of any type have reached out to me.  Not before nor after my complaint. I requested a manager call me when I learned of their deceptive pricing but they never did.  I had to call the dealership myself and ask to speak with one of the managers.  It was this individual who told me it was my responsibility to know that every vehicle on the lot has an addendum to the window sticker because I looked at one vehicle.

  3.  The business response does not address my complaint of deceptive pricing.

  
  Sincerely,
  
  *************************

  Business response

  06/10/2024

  Thank you for the additional information. It appears the customer has reached out to us before, but never purchased. We would love to make him a customer and our GM again called as soon as we got the additional complaint. ********************* left a voicemail as well. Please have the customer return this message so that we can work with him. Thank you. 

  Customer response

  06/10/2024

   
  Complaint: 21731304
  
  I am rejecting this response because:
  

  I returned the dealerships call to the number provided and left a message for the ** with a gentleman who answered and told me the ** was on the floor.  I have not received a call back. 

  
  Sincerely,
  
  *************************

  Business response

  06/14/2024

  Thank you for the additional information. Our General Sales Manager, ***, was able to connect with the customer to address his concerns. They discussed what he was looking for and specific options. We are going to check the monthly manufacturer incentives and the customer is on our list to call when new zero percent financing incentives come out. 

  Customer response

  06/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Sept 26, 2023 I went to this dealership for a routine oil change and have been having car troubles since that day.*** reached out multiple times for assistance and been assured that they could have assisted better during my oil change and the person Im speaking with will assist me. I have yet to be assisted without extremely rude customer service.When i started my car to leave the dealership my engine light was on. I inquired about why and multiple people came to defend the dealership, assuring me that I had a misfire upon entry. No one told me this or advised me of what could be the problem or solution.I requested an update and was told by 3 different people the code that read on my vehicle upon entry. I asked all parties for a solution and all seemed confused.Since, every time I call they have an excuse or are giving me a new person to speak with.The ********* change charges for an oil change, tire rotation and fluid top off.Based off the fact that there was no windshield wiper fluid NOR coolant in my vehicle when I left, Id say the service I paid for was never performed.

  Business response

  10/30/2023

  Thank you for bringing the customer's concerns to us. As soon as we received the complaint, *************************** our Service Director called the customer and arranged to pick up the car from her himself. We addressed her issues and she was satisfied. We trust this clears up her complaint. Thank you. 

  Customer response

  10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 10, 2023 my mother and I went to shop for cars and **** Currie Motors in Frankfort, ********. There was a one thousand dollar deposit given on an SUV. The following day **** ask for a 4k deposit which we did not have. I have made several attempts to have the 1k deposit returned. There was a debit for $800 from my card ***************************** and $200 debit from my moms debit card. The deposit was taken from debit cards and should be placed back on the debit cards

  Business response

  09/22/2023

  Thank you for bringing the customer's concerns to us. We do not keep any customer card information on file. Once we got the customer's complaint, we had our Sales Manager, *******************, reach out to the customer to get him the deposit back. They are in communication. If ultimately, he does not purchase a car and wants the deposit back on the cards, the customer will need to come in with the debit cards that were used. Thank you. 

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used vehicle from the salesman ******************* at Currie Motors **** of Frankfort on February 23, 2023. I picked up the vehicle on February 25, 2023 using a cashiers check in the amount of *********. On March 2, 2023 which was 5 days after picking up the vehicle and only driving it approximately 60 miles the car began stalling and would not accelerate at times. I was able to eventually get the car back to the dealer on March 2, 2023. Once I got the vehicle back to the dealership a diagnostic test was ran and was determined to be a problem with the transmission. The dealership committed to fix the vehicle at no charge. However, it is now 26 days later and I still do not have the vehicle and I am not sure what is going to happen at this point.

  Business response

  04/05/2023

  Thank you for bringing the customer's concerns to us. The customer purchased a ****** Quest. We were waiting on both the approval and the transmission, from extended warranty. We got the ok last week and the transmission is now installed. We are going to take it to ****** to program it. We contacted the customer to update him and he was pleased. We trust this addresses his issues. Thanks. 

  Customer response

  04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2013 **** Edge from this dealership.. Currie **** Frankfort, ILL seemed to drive ok on test drive.. approximately 2-3 week into ownership.. drove approximately 100 miles. ******* experiencing engine and/or transmission issues.. shuttering at low speeds.. returned to dealer to rectify issue.. that diagnosed as a torque converter issue.. offered to fix for *******. I argued that dealership should absorb much more than they offered.. I chose to take to a transmission repair shop that I had received good reviews on **************** in St ****.. they quoted me at *******. I brought to them for repair, received a call next day stating that the transmission is in need of further repairs beyond just torque converter.. Im looking to return this vehicle to receive full compensation back from dealership.. they are not willing to do anything more than offer a buy back knowing of the transmission issue..

  Business response

  01/09/2023

  Thank you for bringing the customer's concerns to us. The customer bought his Used Vehicle from ** on December 8, 2022. He did not purchase a warranty and the vehicle is not under warranty, express or implied. However, we want to work with the customer and had our Service Director and two of our Sales Managers reach out to the customer to discuss his situation. We told him we would like to inspect the vehicle but he did not want to bring it back to us. We would be happy to look at the vehicle, as we stated. Please advise the customer of the same. 

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On approximately May 13th, we discovered the coolant was leaking and causing our **** F150 to overheat. We brought it to Currie Motors since that is where we bought the truck. They informed us that the turbos along with several other items needed to be replaced for $5,300. Since they are a **** mechanic we trusted their opinion and agreed to the repair. The bill was paid May 25, 2022 and the truck was picked up. Approximately 2 weeks later the truck overheated and broke down on the expressway. We brought it back to Currie Motors whose response was its an old truck and breaks down. We were stunned by this response and demanded they re-evaluate the truck. They said the thermostat that was just replaced was stuck in an open position and needed to be replaced which was done and the truck was returned to us.Approximately 2 weeks after that the truck overheated and broke down again. After this 3rd time we had lost faith in Currie Motors and decided to take the truck to ***** **** for an evaluation and estimate which was another $295. They let us know that there was a crack on the cylinder head and that nothing we paid for previously was a needed repair and that nothing Currie Motors did was necessary. The new estimate was approximately $6,000.

  Business response

  09/19/2022

  Thank you for bringing the customers concerns to us. We performed external leak repairs on the vehicle, which were needed. A crack in the cylinder head typically only happens after it has been over heated from an external leak, which can cause further engine damage. The crack cannot be seen until the leaks have been repaired externally. Unfortunately, engines the over heat can warp and crack if driven with no coolant.  
  When the customer called us to inform us of the ***** repairs, we recommended that he call **** customer assistance. He did and we understand they helped cover the repairs. Our understanding is that **** gave him a credit for what he paid and warrantied the rest. If this is not the case,please let us know. Thank you.  

  Customer response

  09/21/2022

   
  Complaint: 17810267
  
  I am rejecting this response because the business provided repairs that were not necessary and failed to fix the problem therefore the truck continued to overheat. They have stated in their response that the crack could have been a result of driving without coolant. We hired them to fix the issue of losing coolant. We brought the truck in twice because of overheating and they continued to say the problem was fixed. Since the crack could have been a result in the continued overheated, this was a result in their negligence as they did not fix the issue and continued to return the truck while it was still losing coolant. They should be held responsible for all costs associated since they just stated is could have been a result in something they were hired to fix. They never once told us to contact ****. They just took our money and returned a truck that they did not fix. ********************** told us to contact **** which is what we did. Currie Motors never offered any support.
  
  Sincerely,
  
  ***********************

  Business response

  10/03/2022

  Thank you for the additional information. ******* spoke to **** directly on assisting the customer. He told them it was a **** issue and then we believe **** gave them a credit and warranted the rest.  The **** credit was a result of our discussing the issue with **** and based on the work we already did. The work we did was related and necessary - there was no way to see the internal leak without our service work to the external leak. The external leak was there when we serviced the vehicle. If the customer would like to further discuss they can call ***************************, our service director. 

  Customer response

  10/05/2022

   
  Complaint: 17810267
  
  I am rejecting this response because: we were told directly from ********************** that the work done by Currie Motors was not necessary. We have received a partial credit from **** for this unnecessary work but as a result had to pay even more since you did not find the actual problem. You stated that there was no way to see the internal leak without work on the external leak which does not explain why you didn't find the internal leak then. The truck was brought in twice and the truck continued to overheat and lose coolant. We did call and speak with your service manager who was rude and very unhelpful. His response to us after the second time bringing the truck in was that it was an old truck and will break done. We also called and spoke with the General Manager after the third time the truck overheated and lost coolant and were treated with the same rudeness. Clearly Currie Motors does not care about their customers and as a result we had to pay thousands of dollars as a result of their negligence.  
   
  Sincerely,
  
  ***********************

  Business response

  10/14/2022

  Thank you for the additional information. Our Service Director, ***************************, called *********************** to attempt to resolve this complaint. He left a voicemail with his cell. Please have the customer call ******* directly at the number he provided, or at the store, ************, so that we can discuss resolution with him. Thank you. 

  Customer response

  10/19/2022

   
  Complaint: 17810267
  
  I am rejecting this response because: We spoke with ******* on October 18, 2022. He has offered to reimburse us the total labor associated with our complaint. Per the invoice from Currie Motors dated May 25, 2022, the total labor cost is $2,553.43. Once this is sent to us, I will accept and this dispute can be resolved.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had bought a car from Currie motors a year and a half ago, and it have an extended warranty on it. I brought my car in from service within the warranty. was told I did not have a warranty and would have to pay $175 to get the vehicle inspected to find out what was wrong with the car. I kind of knew the electrical power steering was already wrong from previous inspection. Really I just wanted to see if it was covering under my warranty. Peto working in the service department when I asked how much would it cost to fix electrical power steering gear I have a feeling thats what it is. Told me this job would cost around 3/3500$. I left the dealership drove the car back where it sat for 3 1/2 months to save the money. I then take it to a different dealership to find out I had a warranty that would cover it. ********* tells me if my car is within warranty I would be covered by **** protect. I was 17 miles over the warranty after Currie motors **** let me drive off there lot for this exact same issuse. I was lied to, when I called also to complain as a furious customer not being able to use my warranty I paid for , **** from the service department deleted my **** protect contract from the data base. ****** miles it expired, I brought my car in at 107*** miles. I have a print out of the warranty contract ********* had given me the day before. THIS IS FRAUD.

  Business response

  08/10/2022

  Thank you for bringing the customer's concerns to us. We are investigating the issue and want to provide an appropriate, accurate response. We hope to know more information in the next few business days and will supplement our response accordingly. Thank you.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 2/26/2021 we placed an order for a **** Bronco Base model. The sales manager told us that for 500, instead of the normal 100 to reserve, they could give us one of their dealer reservation numbers. We agreed, proceeded to build the Bronco in their system and paid the money. Over the next almost year, my husband had over 50 pages of text messages discussing the process, the delays, financing etc. A women who works for Currie Motors, *************************** was also regularly sending updates she received from **** regard the order. On 9/30 she sent a huge congratulations! we finally have your VIN number. We continued to track the progress of the build and delayed shipping. Finally, the Bronco was delivered on 1/18/2022. We arrive at the dealership to finalize the purchase and were told that since our name wasn't on the order, even though we have stacks of paperwork from their employees telling us that this was our VIN, they will not sell us the car. We requested to know, if this is not our order, where is the order we placed on 2/26/21. They just kept repeating that they cannot sell us the car because they will get in trouble with ****. We put a deposit down in good faith and have a stack of communication from their employees indicating that this VIN number was our build. Just because they would "get in trouble with ****" we should still be able to buy the Bronco as they clearly intended to sell it to us until we came to pick it up.

  Business response

  02/01/2022

  Thank you for bringing the customer's concerns to us. The customer and her husband purchased the Bronco over the weekend. We trust this clears up any issues they may have. 

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **************** Date: 10/4/2021 Service Advisor: ****ander *************************** Service Technician: ***** **************** Amount: $339.26 Service: ************** Change, Tire Rotation and Multi-Point ************************** Complimentary Vehicle Check-up Replace Air Filter Replace Serpentine belt Date of Incident: 10/7/2021 The brakes in the car failed and I was unable to stop the truck. Brakes/Brake fluid are part of the Multi-Point Inspection and issues were not identified or brought up to my attention. The summary of the multi-point inspection was not provided at the time of payment.Call/email activity:10/7/2021 --10:18am at ************ otransferred to *************************** and left voicemail message to return my call 10/07/2021 -- Email sent to Service Director, ***************************.10/07/2021-- 12:09pm,oI missed a call from **** and he left a voicemail message to return his call at ************ oI returned his call and I got his voicemail again.History:The previous service date was completed 5/5/21. Multi-Point Inspection checklist was completed and provided to me but no major issues were identified. Brakes were OK: GBK BRAKE LINING THICKNESS CHECKED, OK AT THIS TIME (please see exhibit A)On 10/4/21, truck is taken for a scheduled service. The type of service provided was ************** Change, Time Rotation and Multi-***************** *** change, replacement of air filter, and v-belt was completed. Again, no major issues were identified. A Multi-Point Inspection checklist was not provided. Receipt of service is provided (please see exhibit B)On 10/7/21, my brakes fail: I am unable to stop the truck. Currie Motors is contacted and the truck is towed. On 10/8/21, truck is towed to Currie Motors and remains in their premise until 10/13/21. On 10/13/21, front brake pads and rotors were replaced (please see exhibit C). I would like to be reimbursed $2994.27 for the serviced completed on 10/13/21 and for having the car rental.

  Business response

  01/12/2022

  Thank you for bringing the customers concerns to us. On October 7, 2021, our Service Director received a call from the customer. She stated the brakes on her vehicle went completely out in a parking garage and she was unable to find a company willing to tow the vehicle. The parking garage attendants were also not helpful.  We contacted ******************** to assist the customer.
  The vehicle was towed to our shop, where we inspected it.  The technician found that the caliper had leaked out causing the brake to go down to the floor. The technician recommended replacing the brake pads, calipers,hoses and rotors due to the caliper failure.  In an abundance of caution, we also recommended the booster be replaced due to the feel of the brake pedal. When performing a routine brake job, we would normally only replace the brake pads and rotors.  In this case, the hydraulic part of the brake system failed, which required a more extensive repair.  During the customer's last visit to the dealership, on October 4, we performed a complete multi-point inspection and found the brakes in good condition.  Had we seen any indication the brakes needed attention, we would certainly have recommended the brakes be replaced at that time. We trust this clears up any issues. 

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