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Find a Location

Phillips Chevrolet of Frankfort has 1 locations, listed below.

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    Business ProfileforPhillips Chevrolet of Frankfort

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.83/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2003

    Years in Business: 56

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Phillips Chevrolet is a New and Used Car, Truck, SUV, Sales, Service and Parts Dealer. We are proud to be a 2020 Better Business Bureau Torch Award Winner.

    Products & Services

    New and used vehicles, auto parts and vehicle accessories

    Business Details

    Location of This Business
    9700 W Lincoln Hwy, Frankfort, IL 60423-1553
    BBB File Opened:
    6/1/1986
    Years in Business:
    56
    Business Started:
    1/1/1968
    Business Started Locally:
    1/1/1968
    Business Incorporated:
    10/1/1968
    Accredited Since:
    1/1/2003
    Type of Entity:
    Corporation
    Alternate Business Name
    • Phillips Chevrolet, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 7:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Curtis Pascarella, CEO/Owner
    • Ms. Leslie Horne, Executive Assistant
    Contact Information

    Principal

    • Mr. Curtis Pascarella, CEO/Owner
    • Ms. Leslie Horne, Executive Assistant

    Customer Contact

    • Mr. Curtis Pascarella, CEO/Owner
    • Ms. Leslie Horne, Executive Assistant
    Additional Contact Information

    Fax Numbers

    • (815) 469-0210
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Its time to get an emissions test for my car and the overall result rejected. It needs maintenance done so I got an vehicle inspection report on my car. There are five system monitors that states its not ready. There are three system monitors that states not supported. Now when its time to drive I press on the gas and it stalls and hesitate. I was at a light and the car shut down on me. I didnt get any warnings no lights popped on. I had to get a jump and it started. I Made an appointment for a battery replacement.Got the battery replaced. Service for some reason never communicate with me while Im there and I always feel uncomfortable for some reason. When the battery was replaced I asked is everything okay with the car other than the battery being replaced? He stated everything with the car is good. that was it he never told me any information on the Battery such as is it A warranty on the battery? I checked the receipt I see comments he put on the receipt which stated it needs a few maintenance done. The throttle body service,engine air filter,cabinet filter needs done. I called again and spoke with service about the comments on the receipt which is the same maintenance needed done a year ago.He stated no Ms **** everything is okay you will need that done for your next oil change. Just to get home to look for my other receipts. I got a receipt from 07/25/2023 which the comments states on that receipt I needed that same maintenance work done a year ago WHEN I WAS UNDER THIER FACTORY WARRANTY I SEE ON THE RECEIPT SERVICE PUT I DECLINED THE SERVICES WHICH IS A LIE NONE OF THIS MAINTENANCE WORK WAS BROUGHT TO MY ATTENTION IPAY MY CAR NOTE FAITHFULLY NEVER MISSED A DATE SO WHY WOULDNT I WANT TO KEEP UP WITH MAINTENANCE THIS IS HOW I EARN MY MONEY FOR MYSELF AND IT MAKES NO SENSE FOR ME TO JUST COME AND GET AN OIL CHANGE AND NOT MAKE SURE OTHER MAINTENANCE IS UPDATED I SPOKE WITH TWO MANAGERS TOLD THEM ALL THE ISSUES IM HAVING AND STILL WASNT ACCOMMODATED
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tiffini G

    1 star

    03/14/2024

    I am very disappointed with the way Chevrolet. Handle my handle my issue. I brought my vehicle in for a check engine light and driving funny, they called Me and told me good news, It's not your engine or your trans, But it's a few codes coming up and it would cost me $1600 and repairs. I told them to go ahead and fix it. And within picking my vehicle up and driving less than 20 minutes everything was the same. I called and Explain that and they told me to bring my vehicle back on a Tuesday. Mind you, I pick my vehicle up Thursday. I dropped it back off and received another call saying that my transmission is bad. They refused a refund. I did I search to find a recall for my 2018 ****** having these issues.

    Phillips Chevrolet of Frankfort Response

    03/18/2024

    Please accept our apology for the inconvenience. We would be more than happy to assist you with additional repairs needed on your vehicle. Please contact our Service Director, *************************, to discuss. *** can be reached at ***************** or ********************************

    Local BBB

    BBB of Chicago & Northern Illinois

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