ComplaintsforPhillips Chevrolet of Frankfort

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Its time to get an emissions test for my car and the overall result rejected. It needs maintenance done so I got an vehicle inspection report on my car. There are five system monitors that states its not ready. There are three system monitors that states not supported. Now when its time to drive I press on the gas and it stalls and hesitate. I was at a light and the car shut down on me. I didnt get any warnings no lights popped on. I had to get a jump and it started. I Made an appointment for a battery replacement.Got the battery replaced. Service for some reason never communicate with me while Im there and I always feel uncomfortable for some reason. When the battery was replaced I asked is everything okay with the car other than the battery being replaced? He stated everything with the car is good. that was it he never told me any information on the Battery such as is it A warranty on the battery? I checked the receipt I see comments he put on the receipt which stated it needs a few maintenance done. The throttle body service,engine air filter,cabinet filter needs done. I called again and spoke with service about the comments on the receipt which is the same maintenance needed done a year ago.He stated no Ms **** everything is okay you will need that done for your next oil change. Just to get home to look for my other receipts. I got a receipt from 07/25/2023 which the comments states on that receipt I needed that same maintenance work done a year ago WHEN I WAS UNDER THIER FACTORY WARRANTY I SEE ON THE RECEIPT SERVICE PUT I DECLINED THE SERVICES WHICH IS A LIE NONE OF THIS MAINTENANCE WORK WAS BROUGHT TO MY ATTENTION IPAY MY CAR NOTE FAITHFULLY NEVER MISSED A DATE SO WHY WOULDNT I WANT TO KEEP UP WITH MAINTENANCE THIS IS HOW I EARN MY MONEY FOR MYSELF AND IT MAKES NO SENSE FOR ME TO JUST COME AND GET AN OIL CHANGE AND NOT MAKE SURE OTHER MAINTENANCE IS UPDATED I SPOKE WITH TWO MANAGERS TOLD THEM ALL THE ISSUES IM HAVING AND STILL WASNT ACCOMMODATED

  

  Business response

  06/11/2024

  We sincerely apologize for any poor communication that *** have occurred between Phillips Chevrolet and Ms. ************** 6.5.24 Ms. **** was in for battery replacement as stated.Battery was quoted and replaced as requested. Recommendations for other services are presented in writing on invoices. These services are suggested as future services not related to Ms. **** primary visit.  Ms. **** did pay for service completed on 6.5.24.
  
  When a battery is replaced it clears codes and monitors. Ms.**** was advised that she would need to drive vehicle for at least one tank of fuel before retaking the emission test to have the monitors perform their self test.  Ms. **** contacted Phillips Chevrolet by phone on or about 6.6.24 stating she did not pass the emission test.  She did not drive the vehicle for at least one full tank of fuel as suggested.  A reject comes when you test without the monitors set.  Monitors are set by normal drive cycles and all systems functioning as designed.  At that time Ms. **** was advised she will need to drive the vehicle for an amount of time to have vehicle perform all monitor tests.  She was upset with that answer.  Ms. **** did arrive at dealership on 6.7.24 with emission test slip showing the results. She was advised again that she needs to drive vehicle for computer monitors to reset.
  
  We would be happy to have Ms. **** communicate directly with the service manager for future services to be certain there is a clear line of communication both verbally and in writing.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealer charged me a ******************************************************************************************************************************************************************** a down payment for something I was already financed for an also I was asked if I had insurance an I used my own insurance

  

  Business response

  06/13/2023

  To Whom It May **************************** be advised that our office represents Phillips Chevrolet in relation to this complaint. This email serves as Phillips Chevrolets response.
   
  We have reviewed the file and ****************** complaint. **************** called Phillips Chevrolet in Frankfort, ** on 4/11/2022 stating that he had a **** Saab trade-in and $1,000 cash down. He then purchased a used, 2020 Chevrolet Malibu on 4/12/2022. The customer was approved for financing through *********** Auto Finance. Under ***********s financing, **************** agreed to 72 months of payments at $506.09 a month, and $1,000 cash on delivery of the vehicle (cash down) which is indicated in the car sales paperwork and signed by the customer. Even when a customer is approved for financing through a bank, cash down is standard practice as it reduces their principal. The car was delivered on 4/12/2022. As to ****************** vague mention of insurance, Phillips does not offer comprehensive insurance.  Although he may have been offered maintenance wear and tear insurance, the customer did not choose to purchase it, and represented that he had his own insurance coverage. It is Phillips position that there has been no misconduct by Phillips Chevrolet in this transaction. Further, Phillips has no information as to what condition the vehicle is in, how much is currently owed on it, what it is currently worth, or even whether **************** still has possession of the vehicle. As such, Phillips is not currently entertaining offering **************** anything to resolve this complaint.
   
   
  Regards,
   
  **********************************

  Customer response

  06/13/2023

   
  Complaint: 20146503
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my vehicle in May of 2018 from Phillips ***** in Frankfort. I also paid cash for an after market warranty for the interior car protectant from the Protector. When I tried to file a claim this year, I was given the run around from ************* staff about obtaining the warranty. It literally took them 5 months just to mail me the warranty paper. I did my claim to only fine it was denied because ******************** gave me an exterior warranty! At this point I just want my money back from my warranty. This is a scam that you guys shouldnt try to sale

  

  Business response

  11/30/2021

  We spoke to ******************** and she made an appointment for us inspect to work out a resolution. If you require any further information. please feel free to contact *** Kachinsky at ************ 395 or ***************************************** Thank you!

   

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2020 Chevrolet Camaro 6/2020 and within 90 days the brakes started to squeak and grind. I called Phillips on 11/2020 and they said the brakes were fine as there was only 543 miles at the time on the vehicle. The sound got progressively worse as time went on and I made another appointment on 10/29/21 and again after Phillips looked at the vehicle said that there is nothing wrong with the breaks. Note the car at the time had approximately ***** miles. They said I could replace the brake pads and change the rotors on MY OWN expense which is ridiculous. This car was over $20,000 and it SHOULD NOT HAVE THIS PROBLEM! It would one thing if it didn't start right away but it did and the fact that the vehicle is basically brand new these problems should not be happening. This does not bode with me. I then contacted GMC directly through their 800 customer service line and spoke to Chastity on 11/4/21 and explained the issue and she did seem at first willing to help and said it would take 2 days to see what she could do. She called me back on 11/9/21 and told me the same thing as Phillips Chevrolet told me and that basically was "too bad", they won't do anything. It is an embarrassment to drive this vehicle in public and it is a poor representation of a sports car and GMC/Chevy to people that hear this. I will make sure everyone that comments on this vehicle to let them know where I purchased it and that GMC/Phillips does not care about the obvious issue with this car. I want the brakes replaced so they don't squeak. I want them to fix this problem as they should have initially.

  

  Business response

  11/17/2021

  We spoke to ******************. She is bringing her vehicle back in for reinspection. If you require any further information, please feel free to contact me at ***************** or ***************************************** Thank you.

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