ComplaintsforThomas Leather
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Complaint Details
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Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
- Online order #TL6822 on date of 11/28/2021 for ****** Ladies Thick Warm Knee High Boots.- Cost/Shipping = $62.94.- Received boots on Wednesday, 12/22/2021.- Boots were folded up in a white plastic in my mailbox!- States from ********************* ATL, ********************************************************* on one side of bag and only had my first name listed on the Ship To line.- Other side of bag written in Chinese.- Boots had strong chemical smell, no markings on outside or inside of boots of size, where product is from, material boots were made of, PU leather all crinkled due to being folded and low quality.- Called Thomas Leather phone number ************** several, several times, only male recording of "no one is available to take your call, leave message". I did leave message, no return call.- Emailed the ********************************** to ask for refund and advised of the low quality boots and I was not 100% satisfied.- A ***** responded twice and then a ***** responded once. Their responses appeared to be very vague. Please see their emails. I have the emails numbered 1-6 in order as they were sent off and received.I have attached 26 pages (I apologize but tried to be thorough) of the printout of the boots, bag, website and emails from 12/22/2021 through12/26/2021. Still can not get a live person on their phone and have not heard back from ***** or ***** to date.Do not know what is going on with this so called Leather Thomas company but all I want is a refund. This is not a well represented company as listed online and their so called website.Thank you for your assistance in this matter. Have a good day.**** Thomas ******************************************** ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.