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ComplaintsforReal Property Management Suburban Chicago
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For the past year, Real Property Managment Suburban Chicago has provided terrible service, including:1. Not sending a lease renewal to my tenant within 30 days of the lease expiring 2. Not responding to my tenants outreach, leading to my tenant directly reaching out to my condo board and myself to seek action 3. Not following up on tenant (and my own request) for service in the unit 4. Not disbursing rental payment to my account in a timely manner (I had to place multiple phone calls over weeks of inaction on RPMs account)Business response
10/09/2023
BBB Customer Relations,
We are sorry to hear our client feels we have provided horrible service.
We have spoke with our client and believe we have come to terms and our
team will improve our services to our client. The tenant has been very
difficult to work with and both responsive and non responsive with our
office. The tenant was told not to contact the owner or *** but when the
tenant has any question/maintenance the tenant immediately contacts the
***, owner and our office which makes the situation appear to be
extremely urgent and makes it look like we are non responsive. The ***
has demanded to our office that the tenant stop contacting the *** as
well as our client. Unfortunately the tenant was provided the phone
number to our client previous to our office managing the property. We
look forward to righting our wrongs and hope to have a long, successful
business relationship with our client.
Respectively,
*******************************
Managing Broker
Real Property Management
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.