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ComplaintsforElite Handyman Services LLC
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/18/2022 a handy man called ************************* from Elite Handyman services, *************, ******** with ph No, ************ signed a contract for my deck repair and renovation, kitchen drainage clearance and other misc work, for drainage repair $640 was received and didn't complete the work, for deck repair/renovation and tree removal $2600 was received out of $3200 total for the deck repair project, ******* just removed the trees with not removing the tree parts, broke my deck side brick area and burned my grass in the front and back area refused to complete the work as said in the contract or refused refund when requested. Work started on 6/19/22 , he worked 3 days in the yard for 2 hours each just removed the tree and grass cutting, paid $60 for the lawn mowing and he burnt my grass as well as when requesting to come to work he used profane and vulgar languages as well as blocked my number. From 6/23/2022 he is not seen anywhere, or no call or no show. Police report was made on 7/01/2022 with case # 22-43831 at gurnee police station. I gave him enough chances to complete the work as per contract , he refused to complete the work or refund the money he received. To secure my dog and open the back gate for him to work on, I lost so many meetings, special events, doctor's ***** and job interviews. He ruined my property, my grass and left everything messy in the property and back yard, I couldn't **** for 3-4 days because of clogged kitchen drainage after he repaired once. It looks like he doesn't know the job, don't have vehicle to keep up the appointments or machineries to work on. I am seeking compensation for $10000 towards my property damage and other inconvenience. I also like to request to remove his license and warn to stop any future fraud in this kind to any customers like myselfBusiness response
07/22/2022
We are writing a response to complaint # ********. My name is *************************, and I own the business Elite Handyman Services LLC with my business partner *******************. We each own 50% of the business and have no other employees, nor have we in the past. We have never heard the name *************************, which was the name referenced in the complaint, nor is the phone number he provided to the customer associated with our business, **********************. I spoke with the person who filed the complaint, as she had called us because ************************* had used our business name, without our permission. I let her know that ************************* was not associated with Elite Handyman Services, and apologized for any inconveniences she had suffered. Please let us know if we can provide any more information as we are willing to help resolve this matter and remove this negative review from our business.
Respectfully,
*************************
Co-owner/operator
Elite Handyman Services
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.