Customer Reviewsforgreekgear.com

I ordered a fraternity blazer in January and have not heard from them since they got the money from my credit card $227.84 and when I try to call them it always goes to voicemail I would like to get my refund please.

We did contact the customer on 2/6/24 regarding the back ordered blazer, the customer responded stating they would wait for the restocking date of mid April, the following is the email sent We have not heard from the customer since, the cost of the blazer $129.95 plus tax in the amount of $9.64 has been credited as requested in this complaint. 02/06/2024 14:06:00 ********************** Regarding order greekgear-******* from greekgear (**)To: ************************** Subject: Regarding order greekgear-******* from greekgear (**) Message:We apologize, however our supplier has just informed us the Omega Psi Phi blazer ordered on Greekgear.com is currently on back order with the manufacturer with an estimated re-stocking date of mid-April. I will be happy to keep the order on file to complete production once the item re-stocks. Please let me know how you would like to proceed. I apologize for any inconvenience this may cause.1517947

I would not recommend doing business with this company as there is no physical way to contact them for any questions or issues that arise. my child placed an order without consent on 4/4 at 1018pm. It was more money than we can afford. $120 The next morning i was unable to get in contact with them to cancel. Their site says reach out to them within a small window they can make changes to your order. In my case I needed to cancel due to financial reasons. I am fairly certain they did not start working on my order as it does not say "in process". I decided to try online chat on their page as i couldnt find a phone number. I did this at noon the next day after trying for a while to find a way to reach out. 4 hours later someone responded saying We will look into this further for you with our internal production team to ensure everything is handled properly. We'll be back in touch with you ASAP. Well it was the next day the same person responded saying We can cancel however there will be a 25% cancellation fee for doing so. So in essence I would be paying $30 to cancel a $120 order I couldnt afford as it was. I then sent several emails with no response begging them to refund my money as I am fairly confident production hadnt started. They claim this policy on their website "Orders above $100: If you’re dissatisfied with your purchase or made a mistake with your order, you may submit a request to return your order within fifteen (15) days from the date of receipt. Please note, the return options available can vary depending on the item, purchase amount, and reason for needing to return. if your return is authorized, you are responsible for shipping and handling fees for your return ." since my order hasnt shipped or i believe started production i cant understand why they cant help. Also I begged them to reduce the cancel fee to 5-10% which I can try to manage. No response. I am disputing this with my cc company.

With zero correspondence about a full refund I just received an auto email from Paypal refunding my order partially by 68%. My order was $120.60. Since the company has said they will take a 25% restocking fee i should receive 75 percent back totaling $*****. They only refunded $*****. I am so disgusted with this company that they are keeping money while my order wasnt even in production and I have been corresponding with them for 3 days. Its disgusting how they treat their customers. I am in contact with my credit card company to get the balance. Regardless if I win I still want the difference between ***** and *****. I will tell everyone to stay away from Greek Gear and use "something greek" instead where you can get a live person on the phone .

You are absolutely correct and should have received a complete refund for your order. Please accept my apologies for the mishandling of this request. Your credit card has been credited for the difference to make it a full refund.

Thank you very much!

I would like to do business with this company and I can't get anybody to give me a call back or email me back.They don't care about customer service at all and should not be in business in my opinion if you don't take the time to return someone's emails when they are trying to purchase items

Good Morning ****, We are confused by your comments as we can see you have emailed us a few times, and we have answered and returned your emails each time. The customer service agents have been quick to answer you. In the most recent email, our customer service department asked you to send a link to the item you had questions with. We do not see that you have replied. Please continue to communicate with customer service over email. Thank you.

Greek Gear is a company that will steal your money! I purchased an item that clearly indicated what I should receive. They shipped an incorrect item. Their policy for return clearly outlines the penalty incurred by the consumer if a mistake is made by the customer. However, they exclude information on what happens when THEY make a mistake and the item is shipped. I tried to work with them asking for the correct item to be shipped and a store credit for future purchases for the shipping cost for me to return the WRONG item that THEY mistakenly sent! Then they had the audacity to send me to read the FAQ's!! Where is your liability and acceptance of your mistake in this situation? This company makes more money than me, not to mention how expensive greek gear is! Do Better Greek Gear! I was WILLING to work with you! Never again! If I could give you a black star, I would! Poor business ethics!

Hi ********, I'm sorry to hear about the trouble with your order. You definitely should have received the correct item and not have been given trouble when trying to get what you ordered. You have been credited in full for the license plate frame that was incorrect on your order. Our apologies for this misunderstanding on our part.

I should also receive a refund for the reship back to your company! It should not be at my expense due to the lack of attention to the order placed. It may have been an accident. However, it should NOT be something that I have to pay for. Your company makes more money than I do. You eat the cost!

This company is horrible at refunds. I didnt receive an item ordered for Christmas. When I reached out they stated in an email that they had no idea when it would be available. So I wanted a refund and Im still waiting no customer service support number to call, only email. I wouldnt suggest them.

The backordered item was cancelled and credited in full on 1/3/2022. We are sorry the item wasn't available for Christmas and we did issue a full credit per your request.

Do not shop here. They are unresponsive and falsely advertise. I purchased 2 items that in their descriptions said they were rush produced and available to ship in 2 business days and I also paid extra for 2 day shipping. My items weren't produced in the advertised 2 day timeframe and you cannot reach anyone to speak to as they don't show a phone number. They provide an email which they only respond once saying they will look into the issue after 24 hours but they don't and they never reply again. I don't know where my stuff is at or if I'll ever receive it but they have already taken my $100.Save yourself the headache - DO NOT SHOP HERE!

Good Morning, you are correct that the item did not ship within 2 days as the manufacturer was out of the product. You placed the order on 11/5 and the order shipped on 11/10 and was delivered on 11/13. The rush production you paid was refunded when the order shipped. I do also show our customer service department was in communication with you. We are sorry we couldn't ship the items sooner.