ComplaintsforLoescher Heating & Air Conditioning Co.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Loscher's heating and air conditioning Came to my home because my heat would not turn off They told me that a resistor was blown they worked on a wires for a few minutes and charged me $212 which I paid 2nd visit they came with the Resistor and replaced it and said that my furnace should be OK they charged me $216 which I paid the furnace was not fixed II was only blowing cold air I called them they came back they came back told Told me I should probably get a new furnace and that they Is quoted me for the new furnace Said I owe $100 which I did not pay I call Tri county which is an agency that helps people that are in need told them what happened they sent a representative if the representative went into my furnace Found a bypass wire and told me that the resistor was blown and it had to be changed they took out the wire and fixed my furnace in less than a 1/2 an hour I feel that they purposely did this for me to buy a new furnace it's a new furnace I'm a 70 year old disabled senior citizen which they took advantage of and it's Benadryl and I don't know what to do that was my Christmas money I'm home Hoping you can help me and find out why and possibly get my money back Tri county's phone number ************ My phone number is ************ I'm asking for a refund and they have yet to return my phone calls I also feel that it was done on purpose and/or the people they sent were totally unqualified for the job I'm hoping that you'll call me so I can explain the rest of this for this is in Brief They owe me approximately $450 For which they did nothing but disable my furnace for their own benefit in my belief

  Business response

  11/11/2021

  We have reviewed ******************** complaint and fell the majority of this is a mis understanding. 

  On 10/4/21 our technician diagnosted his electric furnace as having an electrical issue as we found blown fuses and a bad relay. We quoted the work and returned on 10/8/2021 to replace the fuses in the disconnect and the relay(sequencer). 

  On 10/26 we were called back out for no heat. Our technician found the furnace in need of a new sequencer again and a limit switch.  Our technician discussed with ******************* what was wrong and the question was asked if he should get a new furnace.  We provided a option for a new furnace, we never told the customer they had to replace their furnace.  

  Following this complaint we discussed the issue with Tri-County and the other contractor that came out after our visit.  The work completed by the other contactor also replaced the relay(sequencer) that we found bad on our visit.  The other companies techician that did the repair was a former of employee of ours and when we discussed this issue with him he said he found the same thing we did and put the parts in.  

  We do not feel our firm in anyway tried to take advantage of this customer.  The customer paid in full for the 10/4 and 10/8 visits.  We did not collect or invoice the customer for the 10/26 visit.  And consider his account paid in full at this time.  

  Feel free to contact Tri-County at ************** if there are any questions on this.  They can also put you in contact with the other company that did the repair to discuss their findings.  

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