2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Stacy D
1 star08/11/2023
I'm so disgusted. We were given a "worst case scenerio" quote for moving the air conditioner to have a patio put in and then reinstall. The guy said possibly $700 worst case and it could take 5 or 6 hours and they may have to fill it. It comes time to pay and it is $675. I asked the guy and he said well I was here 45 minutes to install and almost 2 hours to put it back. Which i kept the time and agreed. Then he hands me the bill and it says for 5 hours work. I said but we just agreed it was about 3 hours, why does it say 5 hours. He said his boss told him to put down 5 and looked embarrassed. He said I'd call if I were you. So we did. The boss said we'll we said it'd be $700. Yeah you did but that was for 5 or 6 hours and if you had to top it off. It was 3 hours, and it did not need to be topped off. He then said well I estimated $700. Again that was worst case and none of those 'possible' issues happened. Your worker even agreed it was 3 hours. He then started back tracking, contradicting himself and making up new things they had to do. So, we asked, those new things were not factored into the first quote? What would have happened if we did have the worst case scenario then all the extras you just threw out were going to be free? We then asked for an itemized invoice for all these "extra" expenses that were not quoted with the original quote and just happened to pop up now. We have not received it. We have no problem paying for work. And the worker was nice. But even when your worker tells us we should call on the bill makes us think he knows that they are blatantly stealing from us. It is disgusting. When we tell people about it, they immediately grimace and say they are horrible and they'd never use them. I just don't like being taken advantage of. Maybe they thought because I'm a woman and I would just accept it. Well they were wrong and I'm not done fighting this. I wonder if a man had been there to pay if they'd pull this crud on them?
Loescher Heating & Air Conditioning Co. Response
08/17/2023
*****, We have reviewed your concerns on this with ************** and salesman and have tried to reach out to your husband to discuss your concerns but have not received a response. We did received a check for the $675.00 this week. Who should we contact to provide the itemized invoice for this as well as provide a $50 dollar refund on this to get this resolved? We normally work of a fixed quoted amount which we provided on this project and also jumped right away to take care of this project for you with short notice. We always strive to meet the customer satisfaction and want to make sure we get this right with you and our husband.Review from RICHARD Y
1 star02/12/2022
We've done a lot of business over the years with Loescher. No longer. We know that we have a problem with HVAC a/c condensation in attic over garage that drips right at electrical outlet.Had Loescher tech come to rectify the issue, he took all of 5 minutes to enter attic, look at leakage site and state that it is NOT from a/c. Charged $90.00 for less than 5 minutes time.We are going to have new HVAC a/c unit installed in next few months and will NOT consider Loescher since tech couldn't take the time to actually look and try to resolve the issue.Note: we have a new high end roof, chimney not close, no run off or down anywhere else EXCEPT at HVAC pipe.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.