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Find a Location

Gran Prix Lube Ctr has 1 locations, listed below.

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    Business ProfileforGran Prix Lube Ctr

    Mobile Auto Lube and Oil

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1510 W Galena Ave, Freeport, IL 61032-3104
    BBB File Opened:
    12/21/2010
    Alternate Business Name
    • Gran Prix Lube Center
    Business Management
    • Ed Hawley
    Contact Information

    Principal

    • Ed Hawley

    Customer Contact

    • Ed Hawley
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Michele A

    1 star

    07/03/2024

    I was charged $81 for a basic oil change on a ****** versa, knowing that the cost of that service ranges from $40-$50.Tech insisted that our car could only take an expensive full synthetic product, hence the cost.This business used to prominently display a price list behind their register but during this visit, I noticed it was gone.The tech did not ask me what service I was interested in. He pointed me toward the waiting area and started working. That has never happened before. There are different levels of service, the customer has a choice.We've had this car for years and have had twice yearly oil changes. We have never had anyone insist that our vehicle needed this product. Our dealership confirmed this and confirmed that we've never been charged more than *****, for full service....since the recent oil change service that was provided by their shop is part of our car's maintenance records. I believe that this business, that I have used before, targeted me for a scam. Maybe because I'm a woman. Or because I'm older. Or because once the service was complete, that I would have to pay whatever they charged.I have considered contacting the owner, as I believe the manager may have been present and aware of this occurrence, but have not found contact info.I don't think I was the first woman to be overcharged and I probably won't be the last.....but this is unacceptable

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