Business ProfileforPlatinum Quality Home Improvements, LLC

Where to begin? We hired Platinum Quality to replace our roof in 2020 with a new steel Decra roof. While they were in the process of installing the roof, a bad storm came through and did over $100,000 in water damage to our house. This review itself is not about that issue, as the owner at the time, ****, did everything he could to help us recover and the insurance process was relatively smooth. This review is due to ongoing leak/warranty issues and the fact that the current owner, *****, is refusing to do any warranty work or even come look at the roof. ***** claimed we owed them $3,500 for additional work they did. We have shown ***** proof in our text messages with **** that we did not indeed owe them any money. This is because their insurance did not cover roughly $5,000 of our personal belongings. **** and I came to an agreement that we would call the money we owed each other even for the additional work and the insurance claim. **** never said or even hinted that we would be losing our warranty coverage (they technically owed me more money that I owed them). ***** now says that we have zero warranty now through their company (should be 50 years) on our new $28,000 roof and refuses to send someone out. As a business owner myself, it is frankly astonishing to me the way that ***** is acting. I had been patient and polite with *****, proved to him that we did not owe the company any money, and he repaid us by completely and unjustly revoking our roof warranty and refusing to stand by their craftsmanship. We would have absolutely recommended Platinum Quality under their original owner, but he has since left the company. Buyer beware.