ComplaintsforJ B & D Siding & Window Co., Inc.
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Complaint Details
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Initial Complaint
11/19/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased an **** retractable awning from this company in July 2019 and have an issue requiring maintenance from them. The awning has a 5-year warranty. I've contacted them by phone on 5 different occasions during 2021, requesting a service call. Their service rep assured me someone would be contacting me, but I've never received any visits. On my last call, (Oct. 11, 2021) I left a voicemail requesting a service call and that Better Business Bureau would be contacted unless I received contact from them. Nothing to date (11/19/21).Business response
12/17/2021
We have been out and we have fixed this for him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.