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ComplaintsforEgo Power Plus
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 08/11/19, I bought an Ego Power Mower with a charger for the battery. Serial # for charger: ***************. This charger was sent back in 2021 due to an small explosion heard, with a possible fire risk. I just realized, when looking through my records, that THE SAME CHARGER, WITH THE SAME SERIAL NUMBER, was sent to me on 10/29/21, as a replacement. I can't remember the reason for the second charger failure, but a replacement was sent to me on 07/23/22...again...WITH THE SAME SERIAL NUMBER!!! I can't believe that the exact same charger was sent to me twice after the original purchase. The charger has again failed. I called to report this last night, and it wasn't until today that I received a return call back. I was told that since I purchased this charger in 2019, it was no longer under warranty.This is a fraudulent company, with horrible customer service. I wish that I never started down this road, purchasing Ego products...as now, I have a number of their various products.Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased Ego lawn mower August 2021 for $500.00. Nearly end of mowing season. Summer of 2022 stared having problem with mower just cutting off. Product LM2100SP Ego 56V 21"mower Serial #**************** Had mower to their repair service March 2023 again June 2023 using loaner now which still cuts off. No help from customer service . Need to get handled!!
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Customer Complaints Summary
213 total complaints in the last 3 years.
99 complaints closed in the last 12 months.